Life Health and Investments Technology Support Supervisor

COUNTRY Financial®

Technology Support Supervisor at COUNTRY Financial overseeing support operations in Life/Health and Investments technology. Partnering with teams to ensure timely resolution and operational excellence.

Posted 7/29/2026full-timeBloomington • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $113,200 - $155,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in production support operations, including issue resolution, application deployment, and disaster recovery management. Proven ability to liaise effectively between technology teams and business partners while enhancing operational processes.

Highest-signal resume keywords

Production Support ManagementIssue ResolutionApplication DeploymentDisaster Recovery PlanningOperational Process Enhancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

Tier 2 SupportTier 3 SupportOperational ReadinessCritical Incident ManagementSupport Metrics Analysis

About the role

Key responsibilities & impact

Support the day-to-day operations of the Tier 2 and Tier 3 Production Support teams
Serve as a key liaison between technology teams and business partners
Coordinate support activities, drive issue resolution, enhance operational processes
Monitor and analyze production support metrics
Support application releases, deployments, and operational readiness activities
Provide leadership support during critical incidents
Manage the implementation and maintenance of disaster recovery plans

Requirements

What you’ll need

Typically requires 6+ years of relevant experience or a combination of related experience, education and training

Benefits

Comp & perks

Insurance benefits (medical, dental, vision, disability, and life)
401(k) with company match
Paid time off
Parental leave
Paid company holidays
Paid time off to volunteer in your community
Tuition assistance
Industry education certificates and designations
Employee resource groups to connect with your peers