Customer Success Manager

Council on Legal Education Opportunity (CLEO)

Customer Success Manager overseeing client relationships and ensuring smooth transitions at Cleo. Focused on building loyalty and enhancing customer satisfaction with industry-leading solutions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
Manage a customer base of 30+ customers including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
Understand our customers’ organizational structure and develop relationships with key business stakeholders.
Understand our customers’ business and link customer goals to compelling solutions to be delivered.
Proactively assist in problem resolution, both internally and externally.
Maintain accurate records, including detailed documentation of customer service actions and discussions.
Escalate issues appropriately to Services, Support, Product, etc.
Develop compelling recommendations with strong close rates for add-on business.
Invest in developing both yourself and others, and contribute to organizational efforts as required.

Requirements

What you’ll need

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
Proven ability to work in a fluid environment, with limited processes
Excellent communication and presentation skills directed at both business-oriented and technical audiences

Benefits

Comp & perks

Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Representing a company with 4,000+ clients and a 99% retention rate
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer relationship managementproblem resolutioncollaborationinfluencingcommunicationpresentationorganizational skillscustomer loyalty developmentstakeholder managementadaptability