Council on Legal Education Opportunity (CLEO)

Customer Success Manager

Council on Legal Education Opportunity (CLEO)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $100,000 per year

About the role

  • Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
  • Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
  • Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
  • Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
  • Understand our customers’ organizational structure and develop relationships with key business stakeholders.
  • Understand our customers’ business and link customer goals to compelling solutions to be delivered.
  • Proactively assist in problem resolution, both internally and externally.
  • Maintain accurate records, including detailed documentation of customer service actions and discussions.
  • Escalate issues appropriately to Services, Support, Product, etc.
  • Develop compelling recommendations with strong close rates for add-on business.
  • Invest in developing both yourself and others, and contribute to organizational efforts as required.

Requirements

  • 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
  • Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
  • Proven ability to work in a fluid environment, with limited processes
  • Excellent communication and presentation skills directed at both business-oriented and technical audiences
Benefits
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer relationship managementproblem resolutioncollaborationinfluencingcommunicationpresentationorganizational skillscustomer loyalty developmentstakeholder managementadaptability