Principal Customer Success Manager

Couchbase

Principal Customer Success Manager at Couchbase managing strategic customer relationships and ensuring successful adoption of database solutions. Collaborates with Sales, Support, and Product teams for customer success.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,286 - $162,771 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers.
Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.
Conduct regular business reviews and success planning sessions with customers.
Guide customers through onboarding, deployment, and adoption of Couchbase solutions.
Help customers align product capabilities with their technical and business objectives.
Monitor product usage and adoption trends to ensure customers achieve maximum value.
Partner with Sales and Renewals teams to support successful subscription renewals.
Identify opportunities for expansion such as additional workloads, environments, or product capabilities.
Develop account success plans to drive long-term customer growth.
Act as a customer advocate internally, representing customer needs and feedback to Product and Engineering teams.
Promote customer success stories, references, and case studies.
Support strategic customer engagements and executive briefings.
Monitor customer health indicators and proactively address adoption risks.
Manage escalations and coordinate internal teams to resolve technical or operational issues.
Develop recovery plans for at-risk accounts.

Requirements

What you’ll need

8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles.
Experience supporting enterprise SaaS, database, or infrastructure platforms.
Ability to work with technical stakeholders such as developers, architects, and engineering teams.
Strong communication and relationship management skills.
Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).

Benefits

Comp & perks

Generous Time Off Program - Flexibility to care for you and your family
Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Financial Planning - Retirement program* and Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessTechnical Account ManagementAccount ManagementSaaSDatabaseInfrastructure

Soft Skills

CommunicationRelationship Management