Own an Operations Analytics portfolio for the COO, including recurring executive scorecards, KPIs, and exception reporting across campuses and central operations.
Develop, maintain, and enhance dashboards and self-service reporting (primarily Tableau) that track operational health and key performance indicators.
Provide ad hoc analysis and rapid decision support for the COO (e.g., variance analysis, root cause investigations, scenario comparisons, and operational trade-offs).
Facilitate KPI definition and alignment with stakeholders; document metric definitions, business rules, and data sources to ensure consistency across the organization.
Conduct periodic campus visits to map key processes, validate how data is captured, identify operational friction points, and translate findings into actionable recommendations.
Assess options for process improvement, including business process modeling and measurement plans to evaluate change impact.
Validate accuracy of operational reporting by reconciling outputs to source systems and identifying anomalies; escalate data quality issues to the BI team with clear reproduction steps.
Create clear written and visual narratives (briefs, one-pagers, meeting-ready summaries, and slide decks) that communicate insights and recommended actions to executives and campus leadership.

Requirements

Master's preferred; background in Business, Analytics, Industrial Engineering, Operations, or Economics strongly preferred.
5+ years of experience in an analyst role supporting Operations, Strategy, Finance, or an executive stakeholder (higher education work experience is required).
Demonstrated experience translating ambiguous business questions into measurable definitions, analysis plans, and decision-ready deliverables.
Advanced Tableau (or equivalent BI platform) expertise designing, optimizing, and maintaining executive-grade dashboards, scorecards, and automated reporting.
Advanced SQL for complex querying, joins, transformations, and data validation across multiple sources; Snowflake or comparable cloud data warehouse experience preferred.
Advanced Excel/Google Sheets skills, including large-dataset analysis, complex formulas, pivoting, and rapid analytical prototyping.
Strong experience translating raw operational data into KPIs, metrics frameworks, and longitudinal performance tracking.
Proven ability to structure, analyze, and validate data pipelines and reporting logic to ensure accuracy, consistency, and auditability.
Experience with process analytics, including process mapping, bottleneck analysis, and measurement of operational improvements over time (Lean/Six Sigma a plus).
Ability to produce concise, executive-ready analytical outputs, including data visualizations, written insights, and decision-support materials.
Proficiency with Microsoft 365 analytics and presentation tools; familiarity with operational systems (SIS, CRM, LMS) and cross-system data integration preferred.
Ability and willingness to occasionally work outside of regular business hours for urgent executive requests, critical meetings, or deployments, as needed.
Ability and willingness to travel locally and/or overnight for campus visits and operational reviews (estimated 10-20% travel).

Benefits

401(k) and Matching: Secure your future with our competitive retirement savings plan.
Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
Life Insurance: Peace of mind with life insurance options.
Parental Leave: Support for new parents during important life transitions.
Paid Time Off: Recharge with paid time off to promote work-life balance.
Retirement Plan: Additional options to help you save for retirement.
Employee Assistance Program: Access to resources for personal and professional support.
Tuition Reimbursement: Invest in your future with financial support for further education.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

TableauSQLExcelGoogle Sheetsdata validationbusiness process modelingKPI developmentdata analysisdata visualizationLean

Soft skills

analytical thinkingcommunicationstakeholder managementproblem-solvingattention to detaildecision-makingcollaborationadaptabilityorganizational skillsexecutive presentation