Cotiviti

Audit Support, COB, DM

Cotiviti

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $20 per hour

Job Level

Junior

About the role

  • efficiently and professionally handle daily administrative activities within the COB and DM departments to assist the audit to meet and exceed client expectations.
  • work under the direct supervision of a Team Lead and/or Manager, providing a valuable learning experience and growth opportunities.
  • Collaborates with all levels and members of the COB & DM auditing team to provide diverse support and task-based assignments, contributing to the achievement of business objectives and goals for the calendar year.
  • Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability.
  • Enters accurate member, group, and claim information into Cotiviti tools (Recovery Management Systems, SharePoint, COB Tracker, Client Systems).
  • Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements.
  • Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards.
  • Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements.
  • Meet or exceeds standards for productivity and quality as identified by guidelines as set forth by the Team Lead and/or Manager.

Requirements

  • High School Diploma or General Educational Development (GED) or equivalent education is required
  • 1 year of prior experience, including entry-level candidates, are welcome to apply
  • At least 1 year of Cotiviti experience is recommended for individuals seeking their next opportunity internally (Example: Retrieval Agent)
  • Prior experience in an administrative support function and/or office environment (preferred)
  • Computer proficiency in Microsoft Office applications
  • Excellent verbal and written communication skills
  • Ability to work well in an individual and team environment demonstrating self-motivation to deliver success
  • Strong attention to detail in documentation and review of information.
  • Understands and embodies Cotiviti’s Core Values, Strategic Pillars, and Operational Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally
  • Must have strong emotional intelligence to understand and respond to the needs of customers with empathy and respect
  • Ability to manage stress in a fast-paced or high-pressure environment.
  • Strong verbal and written communication skills to effectively convey information to colleagues and clients.
  • Must be able to adjust communication style depending on the audience.
  • Ability to adapt to changes in workflows, new systems, or unexpected situations.
  • Must be flexible in adjusting priorities and tasks based on shifting demands.
  • Must be able to prioritize and manage time effectively, balancing multiple tasks and meeting deadlines.
  • Organizational skills are necessary to stay on top of tasks and responsibilities.
  • Must maintain confidentiality and act with professionalism when handling sensitive information, ensuring compliance with organizational policies and privacy standards.
  • Demonstrated ability to maintain a positive, customer-focused attitude in all interactions, with a focus on delivering high-quality service and ensuring customer satisfaction.
Benefits
  • medical, dental, vision, disability, and life insurance coverage
  • 401(k) savings plans
  • paid family leave
  • 9 paid holidays per year
  • 17-27 days of Paid Time Off (PTO) per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative supportdata entrydocumentation reviewMicrosoft OfficeCotiviti toolsRecovery Management SystemsSharePointCOB Trackerclaim information managementmember eligibility verification
Soft Skills
communication skillsteamworkself-motivationattention to detailemotional intelligencestress managementadaptabilityflexibilityorganizational skillscustomer-focused attitude
Certifications
High School DiplomaGeneral Educational Development (GED)