Operations Engineer
Cotiviti
AWSCloudGroovyJavaKubernetesRDBMSSQL
Job Level
Senior
Tech Stack
ApacheAWSAzureCloudDockerGoogle Cloud PlatformJavaKubernetesLinuxOracleSOAPSQLTCP/IP
About the role
- Manage end-to-end operations for Edifecs hosted or customer-hosted Smart Trading application instances including deploying upgrades and configuration changes
- Manage day-to-day submission operations, build custom tools and utilities, and create ad hoc reports/queries
- Provide technical support to enterprise clients related to technical and operational aspects of the products
- Partner with IT SaaS team to design, deploy and manage Docker containers and Kubernetes clusters and integrate with Edifecs Products
- Partner with Product and Engineering teams to obtain EKS-compatible builds
- Collaborate with developers and system administrators to optimize application performance and scalability
- Develop and maintain CI/CD pipelines for automated testing, deployment, and monitoring of containerized applications
- Troubleshoot and resolve issues related to containerized environments, Kubernetes clusters, and related infrastructure
- Analyze application and database performance, identify bottlenecks, and report/fix issues with development teams
- Provide workarounds or temporary fixes to clients to avoid processing disruption
- Proactive management of submission cycles and reactive management of customer-reported cases/issues
- Plan and execute file submissions workflow including schedule management, batch management, file monitoring, and potential automation
- Reproduce customer issues in controlled test environments and follow standard operational procedures for case management
- Continuously improve troubleshooting skills and update knowledge base with reusable documentation
Requirements
- BS in Computer Science or other technology-related program or equivalent experience
- Up to 4 years of applicable experience in supporting commercial off-the-shelf enterprise products
- Understanding of Java, JMS, SQL Server/Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
- Experience with at least one integration or ESB software (Edifecs XEngine Server, TIBCO EMS, IBM WebSphere suite, WebMethods, MuleSoft, Intersystem Ensemble)
- Proven expertise in Docker containerization and Kubernetes orchestration
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
- Prior demonstrable experience in deploying and supporting high transaction volume applications on AWS
- Good understanding of SOAP and REST-based web services
- Prior experience troubleshooting performance problems (Disk, Database, Network, Messaging, platform/3rd party solutions)
- Prior experience troubleshooting Java-based applications using tools such as jstack, VisualVM, jmap, etc.
- Ability to guide customers remotely through complex, multi-server deployments and upgrades
- Familiarity with at least one non-Windows operating system (Linux, HPUX, AIX)
- Familiarity with EDI standards (X12, EDIFACT, HL7, NCPDP) and HIPAA transactions is a plus
- Prior scripting and programming experience preferred
- Knowledge of network and internet protocols: TCP/IP, sFTP, HTTP, AS2
- Effective communication and collaboration skills
- Certifications such as Certified Kubernetes Administrator (CKA) or Docker Certified Associate (DCA) are a plus
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