Cotality

Business Operations

• Monitor daily offshore operations to ensure consistent adherence to established processes and quality standards.
• Assist in the compilation and analysis of performance data to provide visibility into operational health.
• Support the tracking and reporting of Service Level Agreements (SLAs), ensuring all targets and contractual obligations are met.
• Work closely with vendors and internal stakeholders to troubleshoot and resolve day-to-day operational issues.
• Conduct formal root cause analysis on process failures or performance gaps to identify underlying issues and prevent recurrence.
• Proactively identify bottlenecks and inefficiencies within the workflow and propose actionable solutions.
• Maintain comprehensive process documentation (SOPs) and support global efforts to standardize operations.
• Actively participate in process improvement initiatives and Lean projects to drive operational excellence.

Associate Professional, Business Process Owner – Commercial Tax

Communications

• Participate in the day-to-day work environment and tackle real-world technology projects and address property business challenges.
• Work on the cutting edge of the industry, with next-gen technology, like cloud native applications, machine learning and AI.
• Grow as professionals and members of our community, making the experience of working at Cotality as an intern, supportive, constructive and fun!

Graduate Intern, Marketing Communications

Product Analyst

• Lead and establish the analytics strategy across initiatives within the ecosystem.
• Define clear success metrics upfront and proactively measure usage, usability, adoption, and business impact post-launch to drive continuous, data-informed improvement.
• Translate product vision and business needs into clear, actionable requirements.
• Create and maintain clear documentation across the full SDLC, from discovery through development and launch, to support alignment, communication, adoption, production readiness and ongoing optimization.

Operations

• Design and execute strategies that boost operational efficiency, scalability, and reliability.
• Improve how we acquire, transform, and deliver data—reducing latency and improving quality.
• Set and uphold high standards for data accuracy, completeness, and consistency.
• Partner with internal teams and external vendors to align operations with business goals.
• Define and track KPIs to monitor success and identify opportunities for continuous improvement.
• Work cross-functionally with Data Operations, Strategic Delivery, Vendor Management, Technology, and Governance teams.

Director, Data Operations – Real Estate & Mortgage Transactions

Business Intelligence Developer

• Own the long-term technical roadmap for the company's Reporting and BI stack, selecting the right mix of 'build vs. buy' technologies.
• Act as the Subject Matter Expert (SME) for SmartFees and OM billing, reporting, and data warehousing initiatives.
• Architect scalable, fault-tolerant solutions for data delivery.
• Design and maintain a unified semantic layer to ensure 'single source of truth' consistency across all reporting endpoints.
• Optimize data models, indexing strategies, and caching layers for sub-second report rendering.
• Write high-quality, maintainable code to automate data workflows.
• Lead the engineering effort to integrate analytical dashboards into customer-facing software products.
• Gather requirements directly from clients and manage project tracking and ticket resolution via Jira.

Associate Professional, Business Process Owner – Commercial Tax

Graduate Intern, Marketing Communications

Product Analyst

Director, Data Operations – Real Estate & Mortgage Transactions

Principal BI Engineer