Cotality

Product Manager

• Define and drive the product strategy and roadmap for borrower verification and qualification services within AutomatIQ Borrower.
• Lead the integration of AI/ML models, intelligent agents, and decisioning engines to automate underwriting tasks and reduce manual effort.
• Translate complex underwriting workflows into intuitive, automated product experiences that improve loan quality and reduce cycle times.
• Serve as the internal SME on borrower qualification workflows, including Credit, Capacity, Collateral, and Capital (the 4Cs).
• Partner with engineering and architecture teams to design scalable APIs and services that power real-time verification and decisioning.
• Lead agile ceremonies and ensure delivery of high-quality features through clear acceptance criteria and testable requirements.

Principal Product Manager – Borrower Qualification

• Define and prioritize roadmap initiatives based on market trends, competitive analysis, and client VOC.
• Gather and document requirements through collaboration with clients, product managers, and development teams.
• Actively collect and analyze client feedback through demos, surveys, and support interactions.
• Serve as a product escalation point for production issues, collaborating with Client Support and Engineering to ensure timely resolution.
• Analyze product usage data and prepare reports on adoption, efficiency, and client satisfaction metrics.
• Conduct competitive analysis and market research to identify trends and opportunities for differentiation.

Senior Product Manager – Borrower Qualification

Human Resources

• Act as the primary strategic people partner to executive leadership.
• Architect location strategies to enhance operational resilience.
• Lead organizational design reviews for agile structures.
• Direct end-to-end people strategy for mergers, acquisitions, and divestitures.
• Serve as the change architect for major operational pivots.
• Leverage advanced analytics tools to diagnose organizational health.

Senior Principal, HR Business Partner

Support Engineer

• Manage inbound technical inquiries on behalf of client, acting as an extension of our client
• Interact with clients to review more complex issues via calls, meetings, etc.
• Interact with internal stakeholders from Client Success, Product and Sales should escalations occur
• Support both internal and external users with complex technical and application issues
• Provide first level assistance for defined problems and escalate tickets/calls as necessary
• Troubleshoot and resolve moderately complex support and functionality issues with little supervision
• Validate and run scripts in applications such as SQL, Azure, etc.
• Thoroughly document all tickets, research, and resolutions in CRM and ticket tracking system
• Provides timely follow up to inquiries per established business SLAs
• Acts as a mentor to new hires and may assist with training

Principal Product Manager – Borrower Qualification

Senior Product Manager – Borrower Qualification

Senior Principal, HR Business Partner

Technical Support Associate