Data Operations Specialist
Cotality
full-time
Posted on:
Location Type: Office
Location: San Diego • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $48,700 - $60,320 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Support incoming phone calls and/or emails from service providers about their account within the SmartFees provider network, our partner relationships, and more.
- Respond promptly to service provider phone calls and electronic inquiries
- Work with providers on updating and maintaining their rate and fee information within our systems by team SLAs.
- Effectively use the Rate Management Engine (RME), Order Management system and Salesforce
- Interact with Support Team to collect utilization reports to make decisions and take necessary action
- Supply feedback on service provider experience to management
- Resolve escalated issues quickly and efficiently
- Participate in regular meetings
- Complete other duties as assigned
Requirements
- Must have an Associate degree or College degree
- 2+ years of experience in an applicable customer support role required, or relevant education in lieu of experience.
- Great phone presence (personable, energetic, helpful, knowledgeable, confident and assured)
- Comfortable making proactive outbound phone calls and sending proactive emails to existing customers
- Experience with Microsoft Office products such as Word, Excel and Outlook
- SalesForce.com experience a plus
- Strong written and verbal communication skills (both speaking and listening)
- Attention to detail and accuracy in work product and exudes pride in high quality work
- Ability to work effectively within a team environment and with service providers across the nation
- Ability to handle and meet deadlines while completing tasks in a timely manner
- Can responsibly meet attendance schedule with dependability and consistency
- Self-motivated, meticulous, flexible, ability to adapt, and a team player
- Residential mortgage lending, appraisal, real estate, title or escrow experience and familiarity with RESPA, TILA and the home loan process preferred
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportrate managementdata entryutilization reportingproblem resolutionattention to detailtimely task completionoutbound communication
Soft skills
great phone presencestrong written communicationstrong verbal communicationteam collaborationself-motivatedflexibilityadaptabilitydependabilityconsistency
Certifications
Associate degreeCollege degree