Customer Support Agent

Cosuno

Customer Support Agent at Cosuno, providing support and enabling clients in the digital transformation of their workflows. Focused on customer satisfaction and process optimization for better service efficiency.

Posted 4/17/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Omnichannel communication: You will manage the end-to-end resolution of customer inquiries via email, phone, and chat — always responding promptly, empathetically, and with a clear focus on a sustainable solution.
Platform enablement: As a product expert, you will share deep knowledge of features and setups to ensure a smooth onboarding process and efficient use of the platform for our customers.
Data management & knowledge base: You will ensure complete documentation of all interactions in Salesforce and contribute to the scalability of our support by continuously maintaining our knowledge base.
Strategic interface role: You will act as a link to the Sales and Product teams, consolidate customer feedback, and proactively identify optimization opportunities for our software.
Process optimization: With an entrepreneurial mindset you will question existing workflows and contribute ideas to continuously improve efficiency and quality within the Customer Support team.

Requirements

What you’ll need

Experience: You have experience in customer service, ideally with digital SaaS solutions or in collaboration with stakeholders in the construction industry.
Service excellence: You define yourself by your enthusiasm for support, remain patient even in complex situations, and consistently act in a solution-oriented manner.
Linguistic precision: You are proficient in German at a native level (C2) as an essential foundation for our communication; any additional language is a valuable asset for our international environment.
Structured working style: A high level of reliability and a precise, communication-strong working approach characterize your professional standard.
Growth mindset: You have the ambition to take responsibility in an agile startup environment and proactively drive your personal development.

Benefits

Comp & perks

Shape a product that solves real problems in the construction industry.
Work in an open, collaborative, dynamic, and international team.
You have the flexibility to work from our modern office in Berlin-Friedrichshain or on a hybrid basis.
Participate in company events and regular team events (both offline and online).
Attractive compensation with a permanent contract and modern equipment.
Open feedback culture with regular 1:1 meetings and development reviews.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata managementdocumentationprocess optimizationSaaS solutionsknowledge base maintenancecustomer feedback consolidationworkflow improvementonboarding processlinguistic precision

Soft Skills

empathysolution-orientedenthusiasm for supportpatiencestructured working stylereliabilitycommunication skillsentrepreneurial mindsetgrowth mindsetproactive