Customer Support Agent
Cosuno
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Omnichannel communication: You will manage the end-to-end resolution of customer inquiries via email, phone, and chat — always responding promptly, empathetically, and with a clear focus on a sustainable solution.
- Platform enablement: As a product expert, you will share deep knowledge of features and setups to ensure a smooth onboarding process and efficient use of the platform for our customers.
- Data management & knowledge base: You will ensure complete documentation of all interactions in Salesforce and contribute to the scalability of our support by continuously maintaining our knowledge base.
- Strategic interface role: You will act as a link to the Sales and Product teams, consolidate customer feedback, and proactively identify optimization opportunities for our software.
- Process optimization: With an entrepreneurial mindset you will question existing workflows and contribute ideas to continuously improve efficiency and quality within the Customer Support team.
Requirements
- Experience: You have experience in customer service, ideally with digital SaaS solutions or in collaboration with stakeholders in the construction industry.
- Service excellence: You define yourself by your enthusiasm for support, remain patient even in complex situations, and consistently act in a solution-oriented manner.
- Linguistic precision: You are proficient in German at a native level (C2) as an essential foundation for our communication; any additional language is a valuable asset for our international environment.
- Structured working style: A high level of reliability and a precise, communication-strong working approach characterize your professional standard.
- Growth mindset: You have the ambition to take responsibility in an agile startup environment and proactively drive your personal development.
Benefits
- Shape a product that solves real problems in the construction industry.
- Work in an open, collaborative, dynamic, and international team.
- You have the flexibility to work from our modern office in Berlin-Friedrichshain or on a hybrid basis.
- Participate in company events and regular team events (both offline and online).
- Attractive compensation with a permanent contract and modern equipment.
- Open feedback culture with regular 1:1 meetings and development reviews.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata managementdocumentationprocess optimizationSaaS solutionsknowledge base maintenancecustomer feedback consolidationworkflow improvementonboarding processlinguistic precision
Soft Skills
empathysolution-orientedenthusiasm for supportpatiencestructured working stylereliabilitycommunication skillsentrepreneurial mindsetgrowth mindsetproactive