Customer Success Manager

• You strategically guide customers in using our platform, ensure their long-term success, and build strong, trust-based relationships.
• You manage a portfolio of strategically important customers and act as their primary point of contact for all matters related to the successful deployment of Cosuno.
• You develop and implement Customer Success plans to achieve each customer's individual goals and ensure their satisfaction.
• You conduct regular onboarding sessions, trainings, and business reviews to maximize product adoption and usage.
• You proactively identify risks to customer retention (churn prevention) and develop countermeasures.
• You collect and analyze customer feedback to generate valuable insights for our product and engineering teams.
• You work closely with the Sales team to identify and leverage upsell and cross-sell opportunities.

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