IT Support Specialist

Cosette Pharmaceuticals, Inc.

IT Support Specialist responsible for high-touch, white-glove technical support to the Senior Leadership Team at Cosette Pharmaceuticals. Supporting various end-user technologies and ensuring operational effectiveness in meetings.

Posted 6/23/2026full-timeBridgewater • New Jersey • 🇺🇸 United StatesSeniorLead💰 $85,000 - $130,000 per yearWebsite

ATS Keywords

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Hard Skills

technical supporttroubleshootinghardware supportsoftware supportoperating system supportnetworkingmobile device supportendpoint managementMicrosoft 365Windows 11

Soft Skills

professionalismdiscretionconfidentialitycustomer servicerelationship buildingproactive serviceresponsivenessprioritizationcoordinationcommunication

Tools & Technologies

Microsoft TeamsOutlookMicrosoft IntuneEntra IDActive Directoryconference room technologyhybrid meeting platformsIT Service Management platformlaptopsdesktops

Industry Keywords

executive leadershipC-Level executivescorporate environmentwhite-glove supporttechnical documentationknowledge baseservice level expectationshigh-visibility eventsremote connectivitysupport procedures

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the primary IT support resource for the Senior Leadership Team (SLT), delivering responsive, high-touch, white-glove technical support.
Build trusted relationships with executive leadership through professional, responsive, and proactive service.
Respond to, troubleshoot, and resolve hardware, software, operating system, application, networking, mobile device, printing, audio/visual, conference room, and peripheral-related issues.
Provide technical support for laptops, desktops, mobile devices, Microsoft 365 applications, Microsoft Teams, Outlook, printers, conference room technology, remote connectivity, and other end-user technologies.
Coordinate and support executive meetings, board meetings, town halls, and other high-visibility events by ensuring all technology is fully operational.
Proactively identify and resolve technology issues that may impact executive productivity.
Document all incidents, service requests, and work performed within the IT Service Management platform, including requests received directly from executive leadership.
Manage and prioritize support requests in accordance with departmental priorities and service level expectations.
Coordinate with other IT teams and vendors to ensure timely resolution of technical issues.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Maintain the highest level of professionalism, discretion, confidentiality, and customer service while supporting executive leadership.

Requirements

What you’ll need

10+ years supporting executive leadership in a corporate environment.
Experience providing white-glove support to C-Level executives preferred.
Strong experience supporting Microsoft 365, Windows 11, Microsoft Teams, Outlook, and mobile devices.
Experience with conference room technologies and hybrid meeting platforms.
Experience with Microsoft Intune, Entra ID, Active Directory, and endpoint management preferred.
Bachelor's degree or equivalent experience.
Domestic travel may be required.
Occasional non-traditional work hours.

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
health saving account
employee assistance program
tuition reimbursement program
parental leave
wellness program
paid time off
volunteer time
holidays