Bilingual Care Coordinator

Cosán Group

Care Coordinator managing a panel of patients and providing health coaching remotely at Cosán. Engaging with patients and clinical teams to ensure continuity of care and improve health outcomes.

Posted 6/24/2026full-timeRemote • New Mexico • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $19 per hourWebsite

About the role

Key responsibilities & impact

Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
Support care coordination goals by staying on schedule with monthly outreach targets.
Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
Document all patient interactions in real time using the care coordination platform.

Requirements

What you’ll need

Bilingual Spanish/English – Must be fluent in both written and spoken communication.
Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).
OR Certified Pharmacy Technician (CPhT)
Minimum 2 years of clinical experience in a healthcare setting.
Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
Proficiency in multiple technology platforms and ability to navigate complex systems.
HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
Must be legally authorized to work in the United States.

Benefits

Comp & perks

Paid Time Off + Company Holidays
Medical, Dental, Vision Insurance
Complimentary Life Insurance
401(k) Plan
Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage
Employee Assistance Program including mental health resources
Company-provided equipment (laptop, monitor, headset, etc.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical assistant certificationCertified Pharmacy Technicianclinical experienceElectronic Medical Recordscomputer navigation skillscare coordinationhealth coachingpatient advocacycall quality standardsoutreach targets

Soft Skills

bilingual communicationactive listeningprofessional communicationcollaborationproblem-solvingengagementorganizational skillsinterpersonal skillsinvestigative skillspatient interaction

Certifications

CMARMACCMANCMACMACCPhT