Legal Intake Supervisor
Corvia Consulting
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Supervise and support a team of intake specialists handling incoming calls, online inquiries, and potential new client leads
- Monitor call quality, response times, and overall intake performance
- Train, mentor, and coach intake staff to improve conversion rates and client experience
- Ensure all potential client information is accurately documented in the case management system
- Review and evaluate new cases to ensure they meet firm criteria before attorney review
- Develop and implement intake procedures, scripts, and workflows
- Track and report intake metrics, including lead volume, signed cases, and conversion rates
- Coordinate with attorneys and case managers to ensure smooth handoff of retained clients
- Handle escalated calls or complex intake situations when necessary
- Maintain compliance with firm policies and confidentiality requirements
Requirements
- Extensive personal injury intake experience is required
- Previous experience supervising or leading an intake team strongly preferred
- Strong understanding of personal injury case types and case qualification processes
- Excellent communication and leadership skills
- Experience with case management systems and CRM platforms
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong attention to detail and organizational skills
- Ability to work night and/or weekend schedules as required
Benefits
- Competitive pay based on experience
- Fully remote position
- Opportunity for growth within a growing legal support team
- Collaborative and supportive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
intake procedurescase management systemsCRM platformscall quality monitoringperformance trackingconversion rate improvementcase evaluationlead managementdocumentation accuracyworkflow development
Soft Skills
leadershipcommunicationmentoringcoachingattention to detailorganizational skillsproblem-solvingtime managementteam supervisionclient experience enhancement