Product Support Specialist II

CorVel Corporation

Product Support Specialist II providing advanced application support for CorVel's proprietary systems. Focuses on diagnosing, troubleshooting, and resolving complex application issues.

Posted 6/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $36 per hourWebsite

Tech Stack

Tools & technologies

ITSMServiceNowSQL

About the role

Key responsibilities & impact

Troubleshoot and resolve application issues submitted through ServiceNow by field offices and business users
Provide professional, effective support via ServiceNow, email, and phone
Serve as a subject-matter expert for CorVel proprietary applications and ServiceNow ITSM processes
Analyze issues to identify root causes and recommend or implement effective solutions
Participate in post-release testing and validation for system updates and enhancements
Create, review, and maintain technical and team documentation
Collaborate with team members, stakeholders, and technical resources in meetings and working sessions
Continuously develop skills and knowledge aligned with team and organizational objectives

Requirements

What you’ll need

3+ years of hands-on experience supporting software applications required
5+ years of application support experience preferred
Working knowledge of SQL, including running and modifying queries required
Advanced SQL skills, including writing and optimizing queries with joins preferred
Strong analytical and critical-thinking skills with the ability to troubleshoot complex issues
Excellent customer service and communication skills
Strong organizational skills and attention to detail
Proficiency in Microsoft Office (Excel, Word, Teams, Outlook, OneNote, SharePoint)
Willingness to leverage AI tools to improve efficiency and support outcomes required
Experience using ticketing systems such as ServiceNow, Zendesk, or BMC Helix
Knowledge of claims management, healthcare, or insurance-related systems preferred

Benefits

Comp & perks

Medical (HDHP) w/Pharmacy
Dental
Vision
Long Term Disability
Health Savings Account
Flexible Spending Account Options
Life Insurance
Accident Insurance
Critical Illness Insurance
Pre-paid Legal Insurance
Parking and Transit FSA accounts
401K
ROTH 401K
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLapplication supporttroubleshootingquery optimizationpost-release testingtechnical documentationroot cause analysisAI tools

Soft Skills

analytical skillscritical-thinking skillscustomer servicecommunication skillsorganizational skillsattention to detail