CORTO

Customer Success Manager

CORTO

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Tech Stack

Cloud

About the role

  • Provide training to new customers and set them up to use the system to the best of its abilities.
  • Create success plans and regular check-ins to optimise the use of Settify and encourage better usage; identify upsell opportunities.
  • Monitor existing customer health through product and operational analytics.
  • Develop churn risk mitigation strategies to ensure high retention of customers.
  • Provide tech support - this will include but is not limited to managing customer enquiries relating to their account, invoice inquiries and assistance with the platform.
  • Maintain up to date client data in Salesforce and other databases.
  • Drive value through regular check-ins, training, addressing blockers to adoption, and providing best practice advice.
  • Develop strong feedback loops between Settify and your customer portfolio.
  • Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers.

Requirements

  • 3+ years client success or account management experience in a B2B SaaS company.
  • Experience with Salesforce CRM and Service Cloud, Microsoft365 Suite, Notion and Slack is preferred.
  • Expertise with data and making inferences including highlights, opportunities, and recommendations to solve problems.
  • Exposure to Legal Tech or SaaS products.
  • Experience as a paralegal or client engagement advisor in the legal industry will be looked upon favourably.
Benefits
  • Your work matters.
  • Make an impact.
  • Work with a group of authentic, passionate people.
  • Well-funded and global.
  • Flexible and hybrid working.
  • Career and learning opportunities.
  • Have fun with us.
  • We value your well-being.
  • Fast-paced tech environment.
  • Access to LEAP Home.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysischurn risk mitigationcustomer trainingcustomer success strategiesproduct analyticsoperational analytics
Soft skills
communicationproblem-solvingcustomer engagementrelationship managementfeedback management