Cortex

Customer Success Intern – Brand

Cortex

internship

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Entry Level

About the role

  • Proactively monitor and manage client health and the relevance of projects to the client’s business
  • Understand the product and ecosystem and identify alternatives to improve project relevance and adoption
  • Study the industry and the specific characteristics of each client’s business
  • Act as the client’s voice to other teams within the company, sharing pain points and seeking solutions internally
  • Ensure delivery and compliance with deadlines agreed with the client

Requirements

  • Currently enrolled in Advertising, Marketing, Journalism, or related fields
  • Interest in and basic understanding of the customer journey, buyer personas, and user behavior
  • Basic knowledge of PowerPoint/Google Slides and Excel/Google Sheets
  • Strong communication and organizational skills, creativity, and storytelling ability
  • Previous experience (including academic projects) with communication strategies
  • Intermediate English
Benefits
  • Meal and Food Allowance
  • Health Insurance
  • Gympass/TotalPass
  • Vittude
  • Home-office allowance
  • Life Insurance
  • Birthday Day Off (one day off to take on your birthday or during your birthday month)
  • Mental Break (one continuous week off in December to rest and recharge)
  • A sense of purpose by being part of a team building something lasting and beneficial to society—whether Cortex as a fast-growing startup creating more jobs, or the Cortex Platform product used by increasing numbers of users in Brazil and abroad
  • Relaxed, young, entrepreneurial, and meritocratic work environment with no room for internal politics ;-)
  • Opportunity for career development and growth in a rapidly expanding company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer journeybuyer personasuser behaviorcommunication strategiesPowerPointGoogle SlidesExcelGoogle Sheets
Soft Skills
communicationorganizational skillscreativitystorytelling