Cortex

Junior Customer Success Consultant

Cortex

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

Visit company website
✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Tableau

About the role

  • Relentlessly monitor and manage customer health and the project’s relevance to the customer’s business;
  • Have deep knowledge of the product and ecosystem and identify alternatives to improve project relevance and adoption;
  • Study the industry and the specific aspects of the customer’s business;
  • Propose approaches and alternatives to help the customer get the best possible use of our products and services;
  • Act as the customer’s voice across internal teams, sharing pain points and driving solutions internally;
  • Co-manage internal teams, ensuring delivery and timelines agreed with the customer;

Requirements

  • Bachelor’s degree (completed);
  • Experience with Business Intelligence tools (Power BI, Tableau, or similar) and ease working with and manipulating data to produce metrics;
  • Understanding of business problems — strategic mindset and results-oriented;
  • Adaptability and a strong willingness to learn are essential;
  • Experience with large enterprises (commercial/sales area and/or internal project management), able to connect with diverse stakeholders and possess strong communication and collaboration skills;
  • Previous consulting experience in Sales, commercial planning, market intelligence, RevOps, Sales Ops, Marketing, or commercial areas of large companies;
Benefits
  • Meal voucher or food allowance;
  • Gympass/TotalPass membership;
  • Vittude (mental health support platform);
  • Home office allowance;
  • Health insurance and dental plan (dental optional);
  • Childcare assistance (up to the child’s 6th birthday);
  • Extended maternity, paternity and adoptive leave (#allfamiliesmatter);
  • Life insurance;
  • Birthday day off (one day off to take on your birthday or during your birthday month);
  • Family Day (one day off for parents to take between May and August to spend as they wish);
  • Mental Break (one consecutive week off in December to rest and recharge).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Business IntelligencePower BITableaudata manipulationmetrics production
Soft skills
strategic mindsetresults-orientedadaptabilitywillingness to learnstrong communication skillscollaboration skills
Certifications
Bachelor’s degree