Cortex

Customer Success Consultant, Brand

Cortex

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • Monitor and relentlessly manage customer health and the project's relevance to the client's business;
  • Maintain in-depth knowledge of the product and ecosystem and identify alternatives to improve project relevance and adoption;
  • Study the industry and the specific characteristics of the client's business;
  • Propose paths and alternatives to help the client make the best possible use of our products and services;
  • Be the customer's voice within other company teams, sharing pain points and seeking in-house solutions;
  • Co-manage internal teams, ensuring delivery and deadlines agreed with the client

Requirements

  • Bachelor's degree;
  • Experience with Business Intelligence tools (Power BI, Tableau, or similar) and ease working with and manipulating data to generate metrics;
  • Understanding of business problems — strategic mindset and results-oriented;
  • Adaptability and eagerness to learn are two fundamental characteristics;
  • Experience with large companies (commercial area and/or internal project management), able to connect with diverse stakeholders and possess strong communication and collaboration skills;
  • Previous experience in consulting for Sales, commercial planning, market intelligence, RevOps, Sales Ops, Marketing, or commercial areas of large companies;
  • Knowledge of and/or completed courses focused on sales KPIs and strategies to scale business;
  • Actively participated in developing business strategies aimed at company growth: defining go-to-market, addressable market, strategic planning, customer profiling, marketing campaigns, etc.;
  • Conversational English or Spanish;
Benefits
  • Meal or food allowance (Meal or Food Voucher);
  • Gympass/TotalPass;
  • Vittude;
  • Home-office allowance;
  • Health insurance and dental plan (dental optional);
  • Childcare assistance (up to the child's 6th birthday);
  • Extended maternity, paternity, and adoptive leave (#allfamiliesmatter);
  • Life insurance;
  • Birthday day off (one day off to take on the day of or during your birthday month);
  • Family Day (one day off for parents to take between May and August to enjoy as they wish);
  • Mental Break (one consecutive week off in December to rest and recharge).
  • *Benefits according to current policy*

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Business IntelligencePower BITableaudata manipulationmetrics generationsales KPIsstrategic planningcustomer profilingmarketing campaigns
Soft skills
strategic mindsetresults-orientedadaptabilityeagerness to learnstrong communication skillscollaboration skills
Certifications
Bachelor's degree