Establish relationships with engineering, SRE, DevX, and security teams acting as their technical resource throughout the pre-sales cycle.
Work side-by-side with our account executives to technically scope opportunities and partner on pre-sales engagement.
Understand and empathize with service architecture hurdles and headaches, delivering valuable technical solutions
Guide prospects in implementing Cortex best practices and delivering ad hoc product sessions.
Implement internal solutions or enhance processes that improve quality of life for other sales engineers on the team.
Provide guidance and feedback to engineering and product development teams from experiences in the field.
Ensure the technical win for Cortex with tailored product demonstrations, guided enablement and onboarding, as well as routine technical office hours.
Work strategically and creatively to ensure the prospect’s success during implementation, devising innovative solutions when appropriate.
Attend conferences, helping to evangelize Cortex to the engineering community.
Up to 50% travel required.
Coach, mentor, train, and provide feedback to more junior members and additionally your peers on the Sales Engineering team

Requirements

B.S. in Computer Science, Computer Engineering, Electrical/Mechanical/Aerospace Engineering or related field, or equivalent work experience
8+ years of hands-on industry experience at high growth start-up environment
Strong understanding of microservices and SaaS product to answer technical questions or concerns from customers
Experienced with writing scripts, automation, and operations for setting up, onboarding customers
Experience with several technologies in the software development and monitoring space such as APM, Observability, Security and Compliance, Containerization and Orchestration, Code Coverage, etc preferred
Strong written and verbal communication for driving adoption and resolve questions/concerns/objections from customers
Highly organized, flexible, with can-do attitude
Strong problem investigation and resolution skills
Ability to mentor and coach junior team members
Ability to provide guidance and feedback on best practices in pre-sales execution to leadership

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

microservicesSaaSautomationoperationsAPMobservabilitysecuritycompliancecontainerizationorchestration

Soft Skills

written communicationverbal communicationorganizational skillsflexibilityproblem investigationproblem resolutionmentoringcoachingcreativityempathy

Certifications

B.S. in Computer ScienceB.S. in Computer EngineeringB.S. in Electrical EngineeringB.S. in Mechanical EngineeringB.S. in Aerospace Engineering