Technical Project Coordinator

Cortavo, Inc.

Technical Project Coordinator managing customer onboarding, IT implementations, and infrastructure projects for Cortavo, a managed IT services provider. Coordinating engineering, procurement, scheduling, milestones, and customer communications.

Posted 8/5/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical projects, ensuring timely delivery and customer satisfaction through effective communication and coordination. Proficient in utilizing project management tools and maintaining detailed documentation to track project milestones and customer needs.

Highest-signal resume keywords

Project Management ExperienceTechnical Project ManagementCustomer Service SkillsProficiency in Microsoft Office SuiteExperience with Project Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical Project ManagementCustomer OnboardingPhishing CampaignsEmail Signature ImplementationsSharePoint MigrationsHaaSSaaSIT ServicesOrganizational Skills

Soft Skills

Strong Communication SkillsEmpathetic Customer Service ApproachTime ManagementMultitasking Capabilities

Tools & Technologies

SmartsheetWrikeAutotaskHaloJiraMicrosoft TeamsGoogle SuiteSalesforceIT GlueDatto

Industry Keywords

Managed Service ProviderIT HardwareIT SoftwareManaged Services TechnologyCustomer Success

About the role

Key responsibilities & impact

Manage technical projects including customer onboarding, phishing campaigns, email signature implementations, SharePoint migrations, and internet installations
Drive project activities with Service Desk, Field Services, and Engineering departments
Coordinate tasks to ensure completion within expected timeframes
Ensure procurement is progressing as expected
Schedule field engineers for onsite activities such as site surveys and hardware installations
Validate orders for internet and other services requiring provisioning
Define projects, plan work, set dates, and track milestones for assigned customers
Coordinate Cortavo resources to accomplish project requirements
Maintain frequent verbal and written communication about project milestones and timelines
Anticipate customer needs and proactively address issues throughout the project
Ensure timely and successful project delivery so customers realize business value
Maintain customer satisfaction by engaging other teams and removing roadblocks
Develop customer-facing documentation describing project milestones and timelines
Generate meeting recaps and maintain a high level of communication
Recommend process and communication improvements to reduce delivery time and improve customer satisfaction
Maintain current customer information records in Autotask, IT Glue, Datto, Salesforce, and applicable systems

Requirements

What you’ll need

Bachelor’s degree in Business Administration or related field
Minimum 3 years of project management experience
Experience with technical project management, including HaaS, SaaS, and IT services
Experience in a customer service, customer success, implementation, or project management environment
Experience with project management tools such as Smartsheet and Wrike
Experience with ticketing systems such as Autotask, Halo, and Jira
Proficiency in Microsoft Office Suite and Microsoft Teams
Proficiency in Google Suite, particularly Gmail and Google Docs
Strong written and verbal communication skills with an empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities
Technical and/or complex project management experience involving more than 50 onboarding steps preferred
Managed Service Provider experience preferred
Familiarity with IT hardware, software, and managed services technology preferred
Familiarity with tools and technologies commonly used by small businesses preferred

Benefits

Comp & perks

Competitive salary
Employer-contributed health benefits
Hybrid work schedule
401k contribution
Access to a Company cell phone plan
Energetic, collaborative team environment
Opportunities for growth
Celebration events for team and Company successes throughout the year
Flexible work from home options
Medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D benefit plans
Short Term Disability (voluntary election)
Long Term Disability (50% company paid)
Unlimited Paid Time Off (PTO)
Fitness & Wellness Program with unlimited access to a personal trainer
Company Verizon cell phone plan
Annual $3,000 student loan payment
$2,000 child care payment