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Corsica Technologies

Field Service Engineer

Corsica Technologies

Field Service Engineer providing on-site IT support and troubleshooting for clients' desktop and network issues. Located at client site in Scottsdale, AZ with customer service emphasis.

Posted 6/23/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills
desktop supporttroubleshootingMicrosoft WindowsSCCMActive Directorynetwork connectivityLANWANsoftware troubleshootinghardware troubleshooting
Soft Skills
customer servicecommunication
Tools & Technologies
PSA toolsservice desk toolsremote-control tools
Certifications & Qualifications
High School diplomaGED
Industry Keywords
IT supportasset managementconfiguration managementincident managementmulti-factor authentication

About the role

Key responsibilities & impact
  • Provide on-site IT support for customers
  • Escalation point for L1 resources for Desktop related issues
  • Perform troubleshooting and documentation of IT support activities
  • Install, upgrade, support and troubleshoot Microsoft Windows desktop Operating Systems
  • Work with PSA/service desk tools for managing asset, configuration, request, and incident information
  • Maintain PC asset inventory and perform replacements
  • Troubleshoot network connectivity in a LAN/WAN environment
  • Coordinate vendor support
  • Emphasize client support and providing accurate friendly customer service

Requirements

What you’ll need
  • High School diploma or GED
  • 4+ years of desktop support experience
  • Working knowledge of IT support concepts and practices.
  • Strong written and verbal communication skills
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Exceptional PC troubleshooting skills with Windows desktop OS’s
  • Working knowledge of SCCM, AD and remote-control tools
  • Working knowledge of 802.1x and multi-form authentication technologies
  • Knowledge of all software applications used within the organization

Benefits

Comp & perks
  • Frequent travel to a customer location
  • On-site IT support
  • Customer support
  • Professional development