Service Desk Administrator

Corsica Technologies

Service Desk Administrator providing technical oversight and guidance within IT services. Handling client support issues to add value while maintaining operational efficiency.

Posted 5/1/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Classify and triage escalated incidents, problems, and complex requests.
Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
Troubleshoot and resolve problems reported by two or more users as quickly as possible.
Manage the impact, risk, and implementation of complex client change requests.
Follow standard operating procedures as documented in the Knowledge Management System.
Assist in creating and updating knowledge articles to be used by other service desk personnel.
Work with the team and escalate as needed with the assistance of management.

Requirements

What you’ll need

Must have at least a high school diploma or GED.
Associate degree or better is preferred.
A minimum of 6 years of professional ITSM experience is required.
MSP experience is preferred.
At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required.

Benefits

Comp & perks

Health insurance
Professional development
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ITSMtroubleshootingincident managementproblem managementchange managementknowledge management

Soft Skills

communicationteamworkescalation management

Certifications

Apple certificationCompTIA certificationMicrosoft certification