Customer Success Manager
Corporate Visions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Driving Customer Success Outcomes revolving around the TruVoice platform.
- Maintain regular communication with internal and external executive teams to ensure alignment and transparency.
- Coordinate and conduct quarterly business reviews.
- Maintain relationships across client executives and senior level decision makers and develop a deep understanding of their unique business to ensure TruVoice / CVI meets their needs.
- Engage in frequent communication with Client Executives to ensure we are maximizing their experience and program success.
- Drive continued product (TruVoice) engagement, including contract renewal.
- Collaborate closely with internal stakeholders including Marketing and Sales to identify potential opportunities for improvement as well as renewal opportunities.
- Formulate ongoing meeting cadence to share regular insights with each assigned account.
- Collaborate with the assigned account executive and delivery teams to ensure the growth and expansion of assigned accounts.
- Manage the success of customer’s retention and renewal.
- Develop and implement initiatives that provide continued value to the customer, ensure renewals and drive long-term account growth.
Requirements
- 3+ years’ B2B customer support OR sales, sales enablement, sales coaching experience
- Strong executive presence, including ability to effectively partner with and influence client executives
- Proven experience meeting or exceeding revenue or related activity goals
- Excellent verbal, written, interpersonal and presentation skills with the ability to communicate effectively with a wide variety of audiences
- BA/BS or higher in sales, marketing or related field
- Experience working with large complex B2B service sales
- High proficiency with Microsoft Office applications
- Project Management experience
Benefits
- Competitive compensation packages
- Comprehensive benefits package, including health, dental, and retirement plans
- Ongoing professional development and training to enhance your skills and career
- Work-from-home flexibility and travel to client sites
- A collaborative, high-energy work environment focused on innovation and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B customer supportsales enablementsales coachingproject managementrevenue goalsMicrosoft Office
Soft skills
executive presenceinterpersonal skillspresentation skillscommunication skills