Corporate Visions

Customer Success Manager

• Driving Customer Success Outcomes revolving around the TruVoice platform.
• Maintain regular communication with internal and external executive teams to ensure alignment and transparency.
• Coordinate and conduct quarterly business reviews.
• Maintain relationships across client executives and senior level decision makers and develop a deep understanding of their unique business to ensure TruVoice / CVI meets their needs.
• Engage in frequent communication with Client Executives to ensure we are maximizing their experience and program success.
• Drive continued product (TruVoice) engagement, including contract renewal.
• Collaborate closely with internal stakeholders including Marketing and Sales to identify potential opportunities for improvement as well as renewal opportunities.
• Formulate ongoing meeting cadence to share regular insights with each assigned account.
• Collaborate with the assigned account executive and delivery teams to ensure the growth and expansion of assigned accounts.
• Manage the success of customer’s retention and renewal.
• Develop and implement initiatives that provide continued value to the customer, ensure renewals and drive long-term account growth.