Global Account Manager

Corporate Travel Management (CTM) Group

Global Account Manager leading multinational travel programs for CTM, a corporate travel management company. Driving client growth, financial performance, supplier partnerships and service improvements across global agency networks.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multinational account management, client relationship management, and travel management strategy, with a strong focus on financial analysis, performance reporting, and process optimization. Proven ability to build commercial relationships and lead teams while ensuring client satisfaction and program efficiency.

Highest-signal resume keywords

Multinational Account ManagementClient Relationship ManagementTravel Management StrategyFinancial AnalysisKPI/SLA Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial/Account ManagementPerformance ReportingProcess OptimizationProject ManagementData AnalysisBasic Math SkillsSelf Booking ToolsQuality Control SystemsForecastingTime Management

Soft Skills

Negotiating SkillsAttention to DetailCommunication SkillsTeam CollaborationAbility to Meet Deadlines

Tools & Technologies

Microsoft Office SuiteManagement Information Reporting

Industry Keywords

Business Travel SectorMultinational AgreementsRevenue Growth OpportunitiesService-Level AgreementsClient SatisfactionMarket AwarenessSupplier ManagementCommercial Relationships

About the role

Key responsibilities & impact

Serve as the main liaison between the Client, CTM and its global network of agency partners for multinational and global agreements
Advocate for client needs and facilitate achievement of multinational goals with internal CTM departments and member agency partners
Create and maintain measurable business plans and strategic travel management programs for corporate clients
Build value-based partnerships and identify and execute revenue growth opportunities
Translate data into strategic actions and lead KPI/SLA performance reviews
Manage account budgets, forecasts, profitability, contractual terms, payments and revenue alignment
Drive process improvements and efficiencies to optimize program performance and client value
Analyze customer survey feedback and implement improvements to enhance satisfaction, retention and account growth
Identify cost and efficiency improvements through management information analysis and client/shareholder dialogue
Monitor service-level agreements and introduce quality performance metrics where appropriate
Liaise with international CTM and agency partner departments to deliver consistent products and services
Collaborate with Sales, Technology and Operations across business lines and regions
Plan and attend client implementation and review meetings
Identify commercial incentive opportunities and coordinate supplier meetings
Review and recommend improvements to client travel policies and buying procedures
Ensure accurate and timely delivery of management information
Maintain market and competitor awareness and brief clients on industry developments
Lead, coach, develop and engage direct and/or indirect reports where applicable
Domestic travel and occasional short-notice travel are required

Requirements

What you’ll need

Bachelor’s degree in related field or relevant experience
Minimum of five (5) years of experience in the multinational business travel sector
Proven track record of multinational account management success in the business travel industry
Experience in client relationship management, consultative selling, financial analysis, performance reporting and process optimization
Travel management strategy, financial/account management, KPI/SLA frameworks and continuous improvement knowledge
Ability to build commercial relationships with clients, shareholders and suppliers and communicate at all levels
Excellent negotiating skills and experience setting up and monitoring supplier deals on behalf of clients
Knowledge of Self Booking Tools, MI Reporting and Quality control systems
Demonstrated project management skills, including implementation, forecasting and time management
Availability for conference calls outside normal business hours due to international time zones
Ability to travel often at short notice and for periods at a time
Proficiency in Microsoft Office Suite
Ability to do basic math and read and interpret information
Attention to detail
Ability to meet deadlines, prioritize simultaneous requests and work independently and as part of a team
Appropriate professional written and verbal communication
Fluency in additional languages besides English is a plus
Regular and reliable attendance
Must embrace CTM’s core values of Connect, Evolve and Deliver

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on medical insurance premiums
Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan
Health Savings Account (HSA) with company core contribution and match
Flexible Spending Accounts
Dependent Care Savings Account
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks)
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Flexible work environments