Account Manager

Corporate Travel Management (CTM) Group

. Act as the primary relationship owner across a portfolio of Independent Consultants (Corporate & Leisure) and SME customer accounts, building strong, trusted relationships across all levels and ensuring a consistent, high-quality experience.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary relationship owner across a portfolio of Independent Consultants (Corporate & Leisure) and SME customer accounts, building strong, trusted relationships across all levels and ensuring a consistent, high-quality experience.
Support ICs as business owners by providing guidance on growth strategy, operational best practices, and leveraging the 1000MTG platform to scale their business.
Facilitate and deliver business reviews and reporting, leveraging data to provide insights into travel spend, behaviors, and performance trends.
Provide actionable recommendations to optimize SME programs and track IC engagement and growth.
Lead and support IC engagement initiatives, including events, training, and ongoing enablement programs to drive adoption, capability uplift, and community.
Support annual business planning and performance conversations with ICs, identifying growth opportunities, capability gaps, and training needs.
Identify and support opportunities to grow revenue across your portfolio, including SME expansion, IC business growth, and adoption of additional 1000MTG products and services.
Support SME contract discussions and renewals, ensuring alignment between commercial terms, scope of work, and service delivery.
Act as the central escalation point and lead service recovery efforts, partnering with internal teams across technology, finance, and operations to resolve issues, identify root causes, and strengthen customer relationships.
Maintain accurate and up-to-date CRM and account documentation to support visibility, reporting, and internal alignment.
Ensure your portfolio is managed to the highest professional standard, in line with 1000MTG service expectations and internal operating frameworks.
Represent 1000MTG in customer meetings, calls, and external events, ensuring all interactions are well-prepared, professional, and aligned to business objectives.

Requirements

What you’ll need

5-years travel industry
Proven successful track record in a similar role within the travel industry
Previous experience managing a client portfolio.
Significant leadership and strategic management experience coupled with experience in delivering client-focused solutions based on customer needs
Fares, ticketing, and Sabre experience (highly desirable)
Understanding the needs of independent contractors and small to mid-sized customers value in today's market.
Passion for the industry and a demonstrated ability to build and nurture client relationships.
Comfortable working cross-functionally and navigating a fast-paced, entrepreneurial environment.
Demonstrated ability to communicate, present and influence credibly and effectively.
Demonstrated awareness and understanding of trends that affect the travel industry.
Excellent negotiation skills and strong financial and business acumen.
Strong analytical and presentation skills.
Self-driven and able to work independently with minimal supervision.
Existing Travel Supplier network
Excellent verbal and written communication skills
Ability to adapt and train travel advisors on technology platforms.
Requires travel

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client portfolio managementstrategic managementnegotiation skillsanalytical skillspresentation skillsFaresticketingSabreCRM managementdata analysis

Soft Skills

relationship buildingcommunication skillsinfluenceself-drivenadaptabilityleadershipcross-functional collaborationcustomer-focused solutionsentrepreneurial mindsettraining ability