Corporate Travel Management (CTM) Group

Event Specialist, Conference Services

Corporate Travel Management (CTM) Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $65,000 per year

About the role

  • Support the planning and execution of new and recurring client Conferences.
  • Manage assigned Conference components such as Exhibitor Support, registration, and business meetings.
  • Develop and maintain detailed timelines, task lists, and operational documentation.
  • Coordinate with internal teams and client stakeholders to ensure alignment on deliverables and milestones.
  • Provide onsite support by traveling to event destinations for multiple nights, as required.
  • Support Conference registration systems, including setup, testing, reporting, and onsite troubleshooting.
  • Basic knowledge of event budgeting and ability to identify risk and opportunity to client’s budget and CTM M & E business forecast.
  • Maintain accurate and current CRM data and reporting for senior management.
  • Assist with post-event reporting, evaluations, and data reconciliation.
  • Serve as the primary lead for one-on-one Business Meetings technology for Conference Services clients.
  • Act as the go-to resource for internal teams, clients, and end users regarding platform functionality.
  • Maintain strong working relationships with clients, colleagues, and vendors.
  • Support approved upsell opportunities by presenting supervisor-approved pricing to clients.
  • Provide regular status updates to the Conference Services Team and clients on milestones, registration, and budgets.
  • Contribute ideas to improve processes, efficiencies, and business outcomes.
  • Participate in post-event debriefs and provide recommendations for future improvements.
  • Stay current on event technology and industry solutions by attending virtual or in-person education opportunities when available.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s Degree with emphasis in Event Management is preferred.
  • Additional experience may substitute.
  • Three to five years of experience that includes M&E and Conference knowledge.
  • One to three years of experience in event operations, registration systems, and Excel, with the ability to learn new technologies quickly.
  • Strong organizational and project management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Client-focused, consultative approach with attention to innovation and return on investment.
  • Consultative services approach with the ability to maintain a focus on personalized service, innovation, and return on investment.
  • Strategic robust thinker with good analytical and planning skills.
  • Demonstrate strong commercial and business acumen to build respect quickly within the M&E and CTM teams and the corporate travel and meeting management industry.
  • Self-starter with a proactive innovative approach to sales opportunities and processes.
  • Strong vendor negotiator and influencer with good judgment and decision-making skills.
  • Knowledge of contracting, negotiating and change management.
  • Good presentation skills.
Benefits
  • Company Paid Basic Life & AD&D Insurance
  • Company Paid Short-Term Disability
  • Voluntary Long-Term Disability Insurance
  • Robust Wellness Program with incentives available to save money on your medical insurance premiums.
  • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
  • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
  • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
  • Flexible Spending Accounts
  • Dependent Care Savings Account.
  • Dental Insurance Plan
  • Vision Insurance Plan
  • 9 Company Paid Holidays including the day after Thanksgiving.
  • Generous paid time off programs for vacation and sick days
  • Employee Assistance Plan with access to Talk Space Therapy
  • Family Medical Leave
  • Paid Parental Leave (4 weeks)
  • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
  • Bereavement Leave
  • 401(k) Retirement Plan with a generous match per pay period
  • Student Loan Payment Match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event operationsregistration systemsExcelevent budgetingCRM data managementpost-event reportingdata reconciliationbusiness meetings technologyevent technologyproject management
Soft Skills
organizational skillsclient-focusedconsultative approachstrategic thinkinganalytical skillsproactive approachvendor negotiationinfluencing skillsjudgmentpresentation skills
Certifications
Bachelor’s Degree in Event Management