Corporate Travel Management (CTM) Group

Event Air Designer

Corporate Travel Management (CTM) Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $85,000 per year

About the role

  • Facilitate comprehensive discovery calls, with internal and external stakeholders, for each program to understand the program goals and objectives.
  • Communicate best service recommendations to successfully execute the program based on information obtained about the project.
  • Anticipate issues and outcomes.
  • Manage relationships and expectations with clients and meeting owners, including executive level stakeholders expecting a higher level of professionalism and industry acumen.
  • Meet and strive to exceed program goals and objectives, timelines, and deadlines.
  • Maintain and cultivate client relationships to ensure retention of repeat business and growth of new opportunities or services.
  • Conduct business reviews virtually, or in-person, according to mutually agreed upon cadence with customers and following CTM guidelines.
  • Provide updates to clients to include SLA performance, program metrics, etc. as outlined in the SOW
  • Responsible for a complete understanding of contract terms and determining when adjustments are needed to service offering or pricing; manage creep of scope.
  • Lead contract renewal efforts and renegotiations.
  • Prepare service agreements, QFS (quote for services), and PCN’s (project change notice) as needed.
  • Liaise amongst all global CTM regions resulting in a successful global group booking experience and all corresponding reports.
  • Follow up on account deliverables and provide a timely response to requests.
  • Work closely with Leadership to identify account specific best practices and process efficiency opportunities to challenge the status quo.
  • Ensure Dynamics is updated frequently including accounts, contacts, opportunities, orders, etc. and all relevant fields are complete and current.

Requirements

  • Bachelor’s degree in related field or relevant experience
  • Requires five years’ experience in the travel industry, preferably with an emphasis on managing a portfolio of corporate M&E group air accounts.
  • Proficiency in building Sabre event profiles, including ticketing, handling exchanges, and reviewing historical remarks.
  • Ability to work evening hours, weekends, and longer hours during high volume periods.
  • Appropriate and professional written and verbal communication.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
  • Creative and analytical thinking with strong problem-solving and consultative skills.
Benefits
  • Company Paid Basic Life & AD&D Insurance
  • Company Paid Short-Term Disability
  • Voluntary Long-Term Disability Insurance
  • Robust Wellness Program with incentives available to save money on your medical insurance premiums.
  • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
  • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
  • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
  • Flexible Spending Accounts
  • Dependent Care Savings Account.
  • Dental Insurance Plan
  • Vision Insurance Plan
  • 9 Company Paid Holidays including the day after Thanksgiving.
  • Generous paid time off programs for vacation and sick days
  • Employee Assistance Plan with access to Talk Space Therapy
  • Family Medical Leave
  • Paid Parental Leave (4 weeks)
  • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
  • Bereavement Leave
  • 401(k) Retirement Plan with a generous match per pay period
  • Student Loan Payment Match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementservice agreementsproject change noticeSLA performanceprogram metricsevent profile buildingticketinghandling exchangesconsultative skillsproblem-solving
Soft skills
communicationrelationship managementprofessionalismanalytical thinkingcreative thinkingtime managementprioritizationleadershipstakeholder managementclient retention