ServiceNow Governance Lead

Corporate Relations — IIT Delhi

ServiceNow Governance Lead overseeing platform architecture and governance for an innovative environmental consulting firm. Driving strategic alignment and optimizing platform performance with organizational goals.

Posted 5/26/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Define and maintain the ServiceNow roadmap aligned with organizational goals.
Establish governance frameworks, standards, and best practices for platform usage.
Ensure compliance with licensing, security, and regulatory requirements.
Oversee platform architecture and integration with other enterprise systems.
Evaluate new ServiceNow modules and features for adoption.
Ensure scalability and performance optimization.
Act as the primary liaison between IT, business units, and ServiceNow developers.
Gather requirements and prioritize enhancements based on business needs.
Communicate platform updates and changes to stakeholders.
Monitor platform health, performance, and capacity.
Manage upgrades, patches, and releases in coordination with technical teams.
Ensure proper incident, problem, and change management processes for the platform.
Provide guidance to ServiceNow administrators, developers, and process owners.
Oversee vendor relationships and manage third-party support contracts.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field.
5+ years of experience with ServiceNow administration and development.
Proven track record in ITSM/ITOM implementations and platform governance.
Strong understanding of ServiceNow architecture, APIs, and integrations.
Knowledge of ITIL processes and frameworks.
Excellent communication and stakeholder management skills.
Strategic thinking and problem-solving abilities.
Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundation Certification.

Benefits

Comp & perks

Flexible Work Environment
Paid Parental Leave
Medical
Dental
Vision
Life and AD+D Insurance
Short-Term and Long-Term Disability
401(k) with Company Match
Paid Time Off + Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow administrationServiceNow developmentITSM implementationsITOM implementationsServiceNow architectureAPIsintegrationsperformance optimizationincident managementchange management

Soft Skills

communicationstakeholder managementstrategic thinkingproblem-solving

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL Foundation Certification