Corporate Relations — IIT Delhi

Senior ServiceNow Developer

Corporate Relations — IIT Delhi

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $130,000 - $145,000 per year

Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Design and develop complex ServiceNow applications, including custom scoped apps, modules, and advanced configurations
  • Build and enhance workflows, Flow Designer flows, business rules, UI policies, client scripts, Script Includes, and custom widgets
  • Develop integrations with external systems using REST/SOAP APIs, MID Server, IntegrationHub, and automation tools
  • Implement and maintain ITSM processes (Incident, Problem, Change, Request, CMDB) and extend into ITOM, ITAM, HRSD, and CSM as needed
  • Configure and maintain Service Portal/Employee Service Center interfaces, catalog items, and record producers
  • Provide architectural guidance on ServiceNow design, performance standards, and long-term platform strategy
  • Ensure code quality through peer reviews, reusable code patterns, and best-practice implementation
  • Maintain platform security, ACLs, roles, and data protection policies
  • Manage update sets, system migrations, and release planning across non-prod and production instances
  • Support CMDB architecture, data model design, and CI class normalization
  • Collaborate with infrastructure teams to ensure accurate CI data and integration health
  • Lead technical implementation efforts for new modules and cross-functional ServiceNow projects
  • Partner with process owners to translate business needs into functional and technical requirements
  • Provide mentorship to junior developers and administrators
  • Perform system testing, future automated testing, validation, and regression review
  • Assist in resolving advanced platform issues, defects, and integration problems
  • Ensure change management practices are followed for all platform deployments

Requirements

  • ServiceNow Certified System Administrator (CSA)
  • 5-7+ years of ServiceNow development experience in medium-to-large enterprise environments
  • Strong proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting best practices
  • Hands-on experience with: ITSM Suite (Incident, Problem, Change, Request); CMDB & Discovery; IntegrationHub & API integrations; Service Portal development
  • Deep knowledge of ServiceNow data structures, ACLs, roles, and security models
  • Experience working in Agile/Scrum development cycles
  • Strong analytical, documentation, and communication skills.
Benefits
  • Flexible Work Environment
  • Paid Parental Leave
  • Medical
  • Dental
  • Vision
  • Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off + Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentJavaScriptGlide APIFlow DesignerREST APIsSOAP APIsITSM processesService Portal developmentIntegrationHubdata protection policies
Soft skills
analytical skillsdocumentation skillscommunication skillsmentorshipcollaborationleadership
Certifications
ServiceNow Certified System Administrator (CSA)