Cornspring

Client Services Representative

• Own onboarding engagement, narrative and timeline
• Set and manage expectations around data, reporting, LLM Chat and service scope
• Lead Quarterly Business Reviews / check-ins (formal or informal)
• Triage client issues, decide severity and determine escalation path
• Communicate clearly and calmly during incidents
• Translate technical or data complexity into clear, client-appropriate explanations
• Coordinate internally to resolve issues
• Identify renewal risks, expansion signals, and recurring pain points
• Build trusted, long-term relationships with client stakeholders
• Feed structured insight back into product, data, and leadership teams

Client Service Lead