Corning Credit Union

Call Center Specialist

Corning Credit Union

full-time

Posted on:

Location Type: Office

Location: Wilmington • North Carolina • United States

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About the role

  • Build lasting member relationships with every interaction
  • Troubleshoot and resolve member questions
  • Perform a variety of financial transactions
  • Educate members on the products and services that best meet their financial needs
  • Maintain appropriate knowledge of core systems and CCU's products and services
  • Answer incoming calls and member questions in a prompt and professional manner
  • Present and explain beneficial products to members
  • Open new memberships, accounts, and services
  • Assist members with requests for account research needs
  • Collect information needed to process outgoing bank wires and ensure accuracy and safety
  • Proactively educate members on the ease of doing business with CCU through electronic service channels
  • Assume responsibility for other projects or duties as required or assigned

Requirements

  • Prior call center or customer service experience preferred but not required
  • Strong customer service and interpersonal skills
  • Ability to connect well with members via telephone
  • Highly flexible
  • Exceptional verbal and written communication skills
  • Exceptional attention to detail
  • Strong problem-solving skills
  • Confidence in promoting appropriate products and services
  • Technical aptitude with experience using mobile banking and other apps or financial services
  • A bachelor’s degree or other form of secondary education preferred, commensurate work experience will also be considered
  • A high school diploma or GED is required
Benefits
  • competitive base salary
  • annual bonus plan
  • exceptional benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial transactionsaccount researchbank wires processingmobile bankingfinancial services
Soft Skills
customer serviceinterpersonal skillsverbal communicationwritten communicationattention to detailproblem-solvingflexibility
Certifications
bachelor's degreehigh school diplomaGED