Relocation Consultant, Japanese Bilingual

Cornerstone Staffing Solutions, Inc.

Relocation Consultant supporting Japanese-speaking clients throughout their relocation and housing journey in the US. Managing tenancy-related matters, providing high-quality client support via email and phone.

Posted 6/6/2026part-timeTorrance • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
Respond promptly and professionally to client inquiries in both Japanese and English via email and phone.
Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems.
Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients.
Prepare and review documents, including lease summaries, notices, and client communications.
Ensure compliance with company policies, client requirements, and applicable local regulations.
Identify and escalate complex issues or risks in a timely manner.
Contribute to continuous improvement of processes and client experience by providing feedback and suggestions.
Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

Requirements

What you’ll need

Fluency in Japanese and business-level English (both verbal and written)
Excellent communication and customer service skills
Bachelor's degree or equivalent experience
Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Strong organizational and multitasking abilities in a fast-paced environment
Attention to detail and ability to manage multiple priorities
Experience in real estate, relocation, or service industries preferred, but not required.

Benefits

Comp & perks

Health insurance eligibility for employees working 30+ hours per week
Paid sick leave for all employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

lease renewalsmove-out coordinationissue resolutionclient data managementdocument preparationcomplianceprocess improvement

Soft Skills

communication skillscustomer service skillsorganizational abilitiesmultitaskingattention to detailproactive communication

Certifications

Bachelor's degree