Desktop Support Manager

Cornerstone Research

Desktop Support Manager overseeing day-to-day operations of Desktop Support across multiple U.S. offices.

Posted 7/7/2026full-timeWashington • Illinois, Massachusetts, New York, Washington • 🇺🇸 United StatesSeniorLead💰 $97,000 - $134,500 per yearWebsite

About the role

Key responsibilities & impact

Managing the day-to-day operations of Desktop Support for assigned offices.
Partnering with counterparts to create full redundancy and consistent support across all offices.
Leading internal desktop staff and managing external "service-desk" support teams.
Ensuring seamless ticket escalation, adherence to operational standards, and high-quality end-user support.
Managing the desktop support queue to ensure all tickets are handled in accordance with SLA policy.
Managing the end-to-end hardware lifecycle, including procurement (leasing and purchasing) of desktop hardware.
Managing office and firm-wide desktop services projects, infrastructure optimizations, and IT logistics for office renovations.
Contributing to other IT projects as requested.
Leading business center technical operations for firm events requiring IT services.

Requirements

What you’ll need

8+ years of relevant experience, in a professional services firm preferred
Experience supervising, developing, and mentoring more junior employees
Must possess complete technical comprehension of enterprise applications, desktop operating systems, network architectures and protocols
Proven experience in vendor management, specifically managing outsourced service-desk providers such as FrontLine professional services.
Strong project management skills with a track record of successfully delivering complex hardware rollouts, technical deployments, or office upgrades with zero technical downtime.
Demonstrated ability to troubleshoot a variety of end-user problems
Demonstrated ability to troubleshoot software, hardware, printer and network issues
Comprehensive working knowledge of the operation of desktop computers and peripherals
Technical coursework or practical expertise in Microsoft products (including M365 G5 and GCC environments), Zoom Rooms, and mobile technologies
Bachelor’s degree in computer science or related field, or equivalent combination of education, training and experience.

Benefits

Comp & perks

Comprehensive healthcare options, a monthly wellness subsidy, and complimentary access to premium wellness apps.
Robust retirement savings plans to secure your long-term financial goals.
A hybrid work model that balances collaborative in-office time with telecommuting flexibility, alongside generous paid time off to recharge.
Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care.
A firm-wide commitment to mentorship, continuous learning, and a vibrant, inclusive community.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise ApplicationsDesktop Operating SystemsNetwork ArchitecturesTechnical DeploymentsHardware RolloutsTroubleshooting Software IssuesTroubleshooting Hardware IssuesTroubleshooting Network IssuesProcurement of Desktop HardwareEnd-User Support

Soft Skills

Supervising Junior EmployeesMentoring

Certifications

Bachelor’s Degree in Computer Science