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Compliance Help Desk Manager – Mortgage
Cornerstone Capital BankCompliance Help Desk Manager overseeing daily operations of the Compliance Helpdesk for Cornerstone Home Lending. Responsible for team direction, training, and regulatory analysis.
About the role
Key responsibilities & impact- Oversees the daily operation of the Compliance Helpdesk for Cornerstone Home Lending
- Provides direction and expertise to team members
- Develops skills of team members through training and performance management
- Monitors inquiries to ensure they are responded to within SLAs
- Reviews Compliance Help Desk inquiries for accuracy and consistency
- Serves as primary Subject Matter Expert for ComplianceAnalyzer
- Maintains training materials and instructional tools
- Analyzes complex information regarding regulatory and Investor issues
- Creates monthly & quarterly reports regarding Compliance HelpDesk activities
Requirements
What you’ll need- Bachelor’s degree
- Minimum Five (5) years’ experience in the mortgage industry in compliance, processing, closing, origination, or other operational related department
- Deep knowledge of federal regulations and state mortgage lending laws
- Previous supervisory experience a plus
- Strong attention to detail and organizational skills
- Strong communication skills; ability to clearly and concisely express ideas and convey complex information in both verbal and written communication
- Proficiency in Outlook, Excel, Word
- Prefer three years of experience with Empower
Benefits
Comp & perks- Medical
- Dental
- Vision
- Accidental Death
- Long-Term Disability
- Short-Term Disability
- FSA
- HSA
- 401K
- Basic Life
- Voluntary Life
- Paid Parental Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complianceperformance managementregulatory analysisreport creationmortgage processingmortgage closingmortgage originationfederal regulationsstate mortgage lending lawsEmpower
Soft Skills
leadershipteam developmentattention to detailorganizational skillscommunication skills