Help Desk – Part Time

Cornerstone Capital Bank

Part-Time Help Desk Technician for Cornerstone Home Lending supporting Empower system users. Providing exceptional technical support and ensuring smooth user experience with financial software.

Posted 4/14/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional support to end users of the Empower loan origination system
Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience
Addresses customer support calls for Empower related problems, providing call resolution
Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
Credential setup and modifications for users in Empower System
Research, resolve these inquiries related to loan level issues.

Requirements

What you’ll need

Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
Empower/ICE support related experience preferred
Ability to support Windows and Apple systems
Experience utilizing remote control software to troubleshoot and resolve Empower support issues
Ability to work within all levels of the organization
Strong interpersonal and communication skills
Excellent troubleshooting and problem-solving skills
Ability to prioritize tasks in a fast-moving environment

Benefits

Comp & perks

Competitive salary
Full benefits package
Potential for a performance-based bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingproblem-solvingcredential setupuser support

Soft Skills

interpersonal skillscommunication skillsability to prioritize tasks

Certifications

Associate’s degreeVocational or Technical School in computer sciencecomputer information systems