Cornerstone Capital Bank

Help Desk – Part Time

Cornerstone Capital Bank

part-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide exceptional support to end users of the Empower loan origination system
  • Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience
  • Addresses customer support calls for Empower related problems, providing call resolution
  • Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
  • Credential setup and modifications for users in Empower System
  • Research, resolve these inquiries related to loan level issues.

Requirements

  • Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
  • Empower/ICE support related experience preferred
  • Ability to support Windows and Apple systems
  • Experience utilizing remote control software to troubleshoot and resolve Empower support issues
  • Ability to work within all levels of the organization
  • Strong interpersonal and communication skills
  • Excellent troubleshooting and problem-solving skills
  • Ability to prioritize tasks in a fast-moving environment
Benefits
  • Competitive salary
  • Full benefits package
  • Potential for a performance-based bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem-solvingcredential setupuser support
Soft Skills
interpersonal skillscommunication skillsability to prioritize tasks
Certifications
Associate’s degreeVocational or Technical School in computer sciencecomputer information systems