Design, build and maintain C#/.NET microservices, APIs, and Azure Functions to replace existing workflow logic
Integrate with third party vendor APIs
Secure APIs via OAuth/JWT flows
Manage endpoints through Azure API Management (APIM)
Author, maintain and optimize Nice inContact Studio flows and Studio Snippet code
Implement and integrate Omilia IVA to leverage natural language experiences
Build and/or collaborate with frontend engineers on React/TypeScript screen pop UIs
Introduce and maintain automated tests, CI/CD pipelines, logging/metrics/tracing, and deployment best practices to improve reliability
Triage and resolve production incidents, participate in support rotations (as agreed), and implement durable fixes
Mentor junior engineers and perform code reviews for workflow and service changes
Partner with product, operations, and business stakeholders to translate requirements into reliable IVR/agent experiences

Requirements

5+ years professional experience in software development and/or IVR/contact center technology or equivalent
Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience
Strong software engineering fundamentals: C#/.NET Core, SOLID design, unit/integration testing, system architecture and design, and refactoring legacy code
Cloud & integration: Azure Functions, Azure API Management, REST
Strong IVR / Contact Center Experience (desirable): hands on with RingCentral / Nice inContact Studio, Studio Snippet programming (or equivalent visual IVR authoring), Omilia, call center routing concepts, and ACD/WFM awareness
SOAP integration, JSON/XML parsing, OAuth/JWT
DevOps & SDLC: CI/CD (GitHub Actions/Azure DevOps), automated testing, observability (logs/metrics/tracing)
Data & storage: SQL experience; familiarity with Snowflake or analytics stores is a plus
Frontend collaboration (desirable): familiarity with React and TypeScript to implement/coordinate screen pops and agent UI

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

C#.NETmicroservicesAPIsAzure FunctionsOAuthJWTunit testingintegration testingSQL

Soft Skills

mentoringcode reviewscollaborationproblem solvingcommunication

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems