Manager, Field Service – Western Region

Cornerstone Building Brands

. Lead field service activities related to job site issues, back charges, warranty concerns, and customer escalations.

Posted 5/5/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

AWSERP

About the role

Key responsibilities & impact

Lead field service activities related to job site issues, back charges, warranty concerns, and customer escalations.
Conduct and lead weekly customer back charge reviews; partner cross-functionally to drive resolution and root cause correction.
Oversee resolution of Window and Door warranty related claims, ensuring timely communication and closure.
Serve as a point of escalation for complex customer issues, ensuring professionalism, urgency, and accountability.
Support top-tier customers through enhanced Field Services engagement in partnership with business partners.
Lead and develop Field Services team members, including performance management, coaching, and training.
Develop, deliver, and scale Certified Installer Training programs; train internal team members to support facilitation.
Lead internal training initiatives for employees related to field services processes, quality standards, and best practices.
Drive CRM automation initiatives for Field Services to improve visibility, responsiveness, and data quality.
Lead Field Services participation in ERP implementations and system enhancements.
Identify opportunities to reduce service-related costs and improve operational efficiency; recommend and support policy and process improvements.
Apply data and field insights to proactively identify trends, risks, and improvement opportunities.
Collaborate closely with Sales to support customer relationships and field-related needs.
Partner with Manufacturing, Quality, and Operations to address recurring field issues and improve product and installation outcomes.
Represent Field Services in organizational forums, including Cornerstone management and professional industry groups (e.g., MBMA, IAS, AWS CWB).

Requirements

What you’ll need

Bachelor’s degree in a related field is preferred, or equivalent combination of education and experience.
Minimum of 2 years of leadership or management experience in Field Service, Construction Management, or Customer Service environments.
Demonstrated ability to read and interpret blueprints and detailing standards.
Experience with technology implementations, CRM systems, and ERP platforms.
Proficiency in Microsoft Office (Excel, Word, PowerPoint; Access preferred).
Strong written and verbal communication skills with internal and external stakeholders.
Ability to travel 20% of the time.

Benefits

Comp & perks

medical, dental, vision benefits starting day 1
401k
PTO
paid holidays
FSA
life insurance
LTD
STD
EAP
discount programs
tuition reimbursement
training
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

leadershipmanagementblueprint readingtechnology implementationCRM systemsERP platformsdata analysisperformance managementtraining developmentoperational efficiency

Soft Skills

communicationproblem-solvingcollaborationcoachingaccountabilityprofessionalismcustomer servicecross-functional partnershiptrend identificationrisk management