Director, Client Experience, Payments

Cornerstone Advisors

Director, Client Experience & Payments leading consulting engagements in digital banking and customer experience at Cornerstone Advisors. Partnering with banks and credit unions to drive measurable outcomes.

Posted 7/17/2026full-timeRemote • Arizona • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic consulting and operational banking, with a focus on enhancing customer experience and driving digital transformation initiatives. Proven ability to lead consulting engagements and develop actionable recommendations for banks and credit unions.

Highest-signal resume keywords

Leadership Experience in Retail BankingDigital Banking StrategyOperational Improvement ProgramsTechnology ImplementationsCustomer Experience Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic ConsultingOperational Banking ExpertiseDigital TransformationBusiness DevelopmentData Analysis

Soft Skills

Executive-Level CommunicationFacilitation SkillsClient Relationship Management

Tools & Technologies

Microsoft OfficeExcelPowerPoint

Industry Keywords

Financial ServicesFintechCredit UnionBranch OperationsTreasury Management

About the role

Key responsibilities & impact

The Director, Experience & Payments serves as a trusted advisor within Cornerstone Advisors' Experience & Payments practice, partnering with banks and credit unions to shape and execute strategies across retail and commercial digital banking, contact center operations, branch transformation, and end-to-end customer and member experience.
This client-facing leadership role combines deep operational banking expertise with strategic consulting capabilities to help drive measurable outcomes, including improved service delivery, enhanced operational performance, modernized technology ecosystems, and stronger customer engagement.
The Director leads consulting engagements, facilitates executive-level discussions, develops actionable recommendations, and contributes to business development efforts, while helping to advance the growth of the Experience & Payments capability.

Requirements

What you’ll need

Bachelor’s degree in business, Finance, Information Systems, Management, or a related field.
Minimum of 7 years of progressive leadership experience within a bank, credit union, fintech, or financial services consulting organization.
Demonstrated leadership experience in one or more of the following: Retail Banking, Treasury Management, Commercial Digital Banking, Digital Banking Strategy, Contact Center Operations, Branch Operations or Branch Strategy, Customer or Member Experience.
Experience leading strategic initiatives, technology implementations, operational improvement programs, or digital transformation efforts.
Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Benefits

Comp & perks

Medical
Dental
Vision
HSA
401k
Profit sharing
Life Insurance
Parental Leave
PTO
EAP