Cority

Customer Success Manager

Cority

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
  • Build strong relationships across all customer levels, from end users to IT leaders and senior executives.
  • Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs.
  • Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
  • Monitor health scores and proactively take action to maintain or improve account health.
  • Partner with customers to define critical goals and KPIs, and review progress at regular intervals.
  • Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.
  • Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
  • Create enthusiasm and momentum with clients to support expansion and long-term engagement.
  • Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.

Requirements

  • Environmental knowledge and expertise are an asset for this position
  • Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth
  • Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership
  • Strong understanding of customer health metrics, usage data, and success indicators
  • Demonstrated ability to identify expansion opportunities through consultative relationship management
  • Excellent communication skills — written, verbal, and presentation
  • Strong organizational and time management skills, with the ability to manage multiple accounts and priorities
  • Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams
  • Customer-first mindset with strong problem-solving and conflict-resolution skills
  • Ability to build trust and establish credibility with both technical and non-technical stakeholders
  • Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment
Benefits
  • An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
  • We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
  • Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
  • Annual fitness allowance
  • Mental health support provided through access to Calm Premium meditation app and access to Talkspace
  • Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer health metricsusage datasuccess indicatorsaccount managementbusiness reviewsKPI definitiondata analysisplatform adoptioncustomer retentionconsultative relationship management
Soft Skills
communication skillsorganizational skillstime managementproblem-solving skillsconflict-resolution skillsrelationship buildingtrust establishmentself-motivationproactivitycustomer-first mindset