1-2 years' experience in a customer oriented support environment
Respond to customer trouble tickets or emails
Provide remote diagnostics
Troubleshoot hardware and software
Perform repairs to hardware to resolve defects
Knowledge of protocols for all equipment
Extensive user desktop support experience with Windows XP through Windows 7
Troubleshoot local PC connectivity issues
Microsoft Office proficiency
MacOS experience a strong plus
Support Windows Active Directory networks 2003/2008
Troubleshoot various connectivity issues from the PC to a server or the internet
Expertise in MS Office/Outlook 2003, 2007, 2010, 2011 for Mac
Expertise in MS Windows, XP, Vista, 7
Basic Knowledge of Windows Server 2003, 2008, 2008 R2
Basic Knowledge of Active Directory, Group Policy, Local & Roaming User Profiles
Basic Knowledge of DHCP, DNS, Active Sync
Basic Knowledge of Citrix & Terminal Services
Basic Knowledge of Network Printing & Multi-Function Devices
Basic Knowledge of Corporate antivirus/antimalware
Knowledge of Disk imaging and recovery products
Knowledge of Mobile Devices (Android, Apple, Blackberry)
Knowledge of Apple, Dell, HP, Lenovo products
Knowledge of VPN Clients (Cisco, Sonicwall)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware repairsoftware diagnosticsdesktop supportWindows XPWindows 7Active DirectoryMicrosoft OfficeMacOSnetwork connectivity

Soft Skills

customer servicecollaborationproblem-solving