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Tech Stack
Tools & technologiesAzureCitrix
About the role
Key responsibilities & impact- Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to:
- - M365 and O365 Administration
- - Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix
- - PC hardware and software errors and issues
- - Desktop or related client hardware peripherals
- - Microsoft Azure related incidents and requests
- Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
- Act as an escalation point for technical problems from junior analysts
- Accept and log external and internal client calls
- First Call Resolution - Execute first attempt to resolve the client call on first call
- Perform administration and support of virtual and physical endpoints and systems using available system tools
- Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
- Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
- Communicate, internally and externally, the status of the call directly with the client
- Contribute to the Knowledge Base with updates to existing articles and generation of new articles
- Assist with cross training of Service Desk team members as needed
Requirements
What you’ll need- 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
- Advanced understanding of the following operating systems:
- - Windows
- - MAC
- Proficient knowledge of Active Directory tools and processes
- Basic knowledge of networking frameworks
- Network+, A+, or Security+, required
- MS900 or AZ900 certifications are preferred
- ITIL v4 Foundations certification required
- **Shift - Hours**
- 7 p.m. - 7 a.m. - Alternating Weeks
- - Wednesday, Thursday, Friday, Saturday
- - Thursday Friday Saturday
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Coretek Website LinkedIn All Job Openings 51 - 200 employees 🔐 Security 🤖 Artificial Intelligence Cloud
- Security
- Artificial Intelligence Coretek is a nationally recognized Microsoft Azure Expert Managed Service Provider (MSP) and the number one Microsoft Cloud Solution Provider in the United States. The company specializes in providing cloud solutions, security services, and AI-driven innovations to a wide range of industries, including government, healthcare, manufacturing, and financial services. Coretek offers a variety of services such as cloud migration, app modernization, DevOps automation, and workspace management. They are known for their comprehensive security solutions, leveraging platforms like Palo Alto and Dynatrace, and their partnerships with companies like Imprivata and Citrix. Coretek's expertise extends to Azure OpenAI services, making them a leader in delivering innovative AI and machine learning solutions. Their commitment to technology excellence has earned them a spot on the Inc. 5000 list of fastest-growing private companies and recognition as a Microsoft Partner of the Year finalist. Senior Service Desk Analyst 🔥 18 minutes ago 🚗 Michigan – Remote ⏰ Full Time 🟠 Senior 🧐 Analyst 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to:
- - M365 and O365 Administration
- - Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix
- - PC hardware and software errors and issues
- - Desktop or related client hardware peripherals
- - Microsoft Azure related incidents and requests
- Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
- Act as an escalation point for technical problems from junior analysts
- Accept and log external and internal client calls
- First Call Resolution - Execute first attempt to resolve the client call on first call
- Perform administration and support of virtual and physical endpoints and systems using available system tools
- Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
- Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
- Communicate, internally and externally, the status of the call directly with the client
- Contribute to the Knowledge Base with updates to existing articles and generation of new articles
- Assist with cross training of Service Desk team members as needed 🎯 Requirements
- 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
- Advanced understanding of the following operating systems:
- - Windows
- - MAC
- Proficient knowledge of Active Directory tools and processes
- Basic knowledge of networking frameworks
- Network+, A+, or Security+, required
- MS900 or AZ900 certifications are preferred
- ITIL v4 Foundations certification required
- **Shift - Hours**
- 7 p.m. - 7 a.m. - Alternating Weeks
- - Wednesday, Thursday, Friday, Saturday
- - Thursday Friday Saturday Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Analyst, Part D Spend 🔥 1 hour ago Clover Health 501 - 1000 Website LinkedIn All Job Openings Senior Analyst driving pharmacy spend analytics and clinical engagement programs for Clover Health’s Medicare members. Focusing on data insights to optimize costs and outcomes. 🇺🇸 United States – Remote 💵 $115k - $133k / year ⏰ Full Time 🟠 Senior 🧐 Analyst 🦅 H1B Visa Sponsor Contracts Analyst 🔥 2 hours ago PROCEPT BioRobotics 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Contracts Analyst at PROCEPT BioRobotics handling contract and quote administration for customers and sales teams. Collaborating across departments to negotiate terms and ensure compliance. 🇺🇸 United States – Remote 💵 $106.2k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🦅 H1B Visa Sponsor Coverage Analyst 🔥 3 hours ago Elligo Health Research 201 - 500 💊 Pharmaceuticals 🧬 Biotechnology Website LinkedIn All Job Openings Coverage Analyst preparing and overseeing contracts for clinical trials at Elligo Health Research. Developing negotiation strategies and managing budgets while ensuring compliance and risk management. 🇺🇸 United States – Remote 💰 $135M Series E on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Epic Tapestry Analyst 🔥 5 hours ago Prominence Advisors 51 - 200 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Epic Tapestry Analyst at Prominence Advisors enhancing healthcare organizations' data handling and project management. Collaborating on complex projects to drive process improvements and solve challenges. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Dataflow Analyst 🔥 6 hours ago Spatial Front, Inc 501 - 1000 🤝 B2B 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings IDF Dataflow Analyst at Spatial Front, Inc. supporting cloud data modernization initiatives through data ingestion and migration processes. 🇺🇸 United States – Remote 💵 $65k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
M365 AdministrationO365 AdministrationCitrixPC hardware troubleshootingPC software troubleshootingMicrosoft AzureActive DirectoryNetworking frameworksFirst Call ResolutionKnowledge Base management
Soft Skills
CommunicationProblem-solvingEscalation managementClient supportCross trainingTime managementTeam collaborationTechnical supportResearch skillsIncident tracking
Certifications
Network+A+Security+MS900AZ900ITIL v4 Foundations