Senior NOC Administrator

Coretek

full-time

Posted on: 9/18/2025

Origin: • 🇮🇳 India

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Senior

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About the role

Continuously monitor infrastructure, application or software events generated by the event management system
Respond to alert incidents in a timely fashion to minimize downtime
Provide Level 2 triage and resolution of internal and external infrastructure issues
Provide technical leadership across infrastructure platforms including network (data and voice), servers (Windows/Unix/Linux), backup, cloud, Azure-O365, virtualization and patching
Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues
Track progress of client incidents and requests through their lifecycle to meet Operation Level Agreements
Communicate ticket status internally and directly with clients
Provide daily support for event management system requests (decommission devices, provide dashboard access, schedule downtime)
Contribute and maintain Knowledge Base articles for troubleshooting and triage
Assist engineers with change records during off hours and cross-train new NOC team members as needed
Ensure efficient operation of IT services, resolve escalated incidents, and improve NOC processes
Provide exceptional customer service to internal Coretek employees and external clients
May require shift work including nights, weekends or holidays

Bachelor’s degree in computer science or information technology, preferred or 2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
Network+ or A+, required
Required experience in O365/M365
MS900, AZ900, AZ104 and/or CCNA certification is highly preferred
Basic knowledge of networking frameworks
Windows Server Administration – Server 2012 and above
O365/M365
Network protocols and networking devices such as firewalls, switches, etc
Unix/Linux server administration
Backup administration
Basic knowledge of storage systems
Clustering solutions – Citrix, VmWare etc
Experience working with an ITIL based ticketing system tool – ServiceNow helpful
Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc)
Strong listening, verbal, written, and interpersonal communication skills
Accuracy and attention to detail when monitoring and maintaining systems
Ability to work in a fast-paced, 24/7 operational environment
Adept at communicating with all levels of technical experience
A strong sense of urgency and the ability to multi-task effectively
Demonstrated organizational, communication and time management skills with the ability to work independently
May require shift work, including nights, weekends or holidays