CoreSphere, LLC

ServiceNow Business Process Consultant

CoreSphere, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

SDLCServiceNow

About the role

  • Successfully manage customer expectations and ensuring tasks are estimated accurately and performed on-time and on-budget with high-levels of customer satisfaction and quality
  • Support the delivery Engagement Manager and client Project Manager
  • Coordinate activities with client team stakeholders including technical and functional Subject Matter Experts (SMEs) as well as other project team Technical Consultants (TCs) and BPCs
  • Ensure appropriate collaboration, coordination, and communications within the implementation team and with client SMEs
  • Apply best practices for managing work under the task order
  • Manage activities and resources to a project plan utilizing the appropriate tools (e.g., ServiceNow Project Portfolio Management (PPM) suite, SharePoint, Microsoft Project and potentially other agile tools (e.g., Jira))
  • Understand and manage the Critical Path for successful project delivery and support tasks
  • Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality
  • Communicate clearly, effectively, on time, and to the correct audience
  • Manage risks and issues; be proactive and communicate effectively
  • Estimate the level of effort of BPC efforts for out of scope work
  • Identify and manage to change request process
  • Ensure work is performed compliant with client and contractual policies and processes
  • Draft, coordinate Weekly Status Report submissions
  • Support ad hoc oral and written data calls
  • Attend various program meetings with the project team members as needed

Requirements

  • Successfully performed CSM BPC O&M and/or implementation work with other clients of similar size, scope and complexity
  • Bachelor's degree in business management, project management, financial management, computer science, or related field
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist with CSM (CIS-CSM)
  • Successful and proven track record implementing ServiceNow CSM applications and other ServiceNow applications
  • Minimum three (3) years of experience leading and performing BPC work primarily with CSM
  • Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques, and tools
  • Working knowledge and experience with CSM processes
  • Comfortable working in a fast-paced technology environment working for clients
Benefits
  • Competitive Pay
  • Paid Time Off
  • Sick Leave
  • Public Holidays
  • STD/LTD Health and Dental
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementBPCCSMwaterfallagileSystem Development Life Cycle (SDLC)risk managementchange request managementtask estimationresource management
Soft skills
customer satisfactioncommunicationcollaborationcoordinationleadershipproactive problem solvingorganizational skillsstakeholder managementtime managementreporting
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist with CSM (CIS-CSM)