Customer Success Representative
CoreSite
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • United States
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Salary
💰 $24 - $26 per hour
About the role
- Respond to customer inquiries and proactively anticipate customer needs
- Process all customer orders, including power, cross-connects, suite/cabinet installations, and deliveries
- Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
- Prepare and document implementation, transition, move-in, and move-out schedules
- Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
- Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
- Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
- Perform other duties and special projects as assigned
- Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values
Requirements
- Ability to thrive in a hybrid work environment with at least two onsite days per week
- Flexibility to travel up to 5%, with potential for increased in-office presence as business needs evolve
- Excellent interpersonal skills and the ability to build strong working relationships, complemented by outstanding verbal and written communication skills
- Ability to thrive in a collaborative, team-oriented environment
- Proven capacity to perform under pressure and consistently meet deadlines
- Strong work ethic and accountability in meeting expectations and timelines
- Growth mindset with adaptability, creativity, and openness to change
- Self-motivated with the ability to work independently while staying aligned with internal teams and external stakeholders
- Bachelor’s degree with an emphasis in business administration, communications, information technology, or a related field, or equivalent combination of education and experience
- Minimum of 2 years of customer service experience required, preferably in a fast-paced, technical, or infrastructure-focused environment, with prior experience in colocation or data center operations strongly preferred
- Proficient in advanced computer skills, including Microsoft Office 365 and customer relationship management (CRM) systems, to drive efficiency and support team operations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingquality reviewdocumentationinventory managementproject managementscheduling
Soft Skills
interpersonal skillscommunication skillsteam-orientedability to perform under pressurestrong work ethicadaptabilityself-motivatedcollaborative