Data Center Operations Technician IV
CoreSite
Flash
Data Center Operations Technician III
CoreSite
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Flash
About the role
- Assist in the operational integrity, security, and regulatory compliance of the data center
- Day-to-day operations of the data center including facilities and telecommunication infrastructure
- Mechanical responsibilities: work on chilled water systems and components, HVAC systems (roof top units, CRAC/CRAH units), humidification systems, and central plant operations
- Electrical responsibilities: work on electrical/critical power distribution from Utility/Generator main switchgear through UPS systems to customer load including power circuit installations
- Fire Life Safety responsibilities: monitor wet sprinkler systems, pre-action sprinkler systems and associated detection devices
- Telecommunications responsibilities: cross connect installations, cabling infrastructure management, advanced remote hands support, customer cage and cabinet build outs
- Customer infrastructure build-outs: cage builds, overhead installations, rack and stack
- Cable termination and testing, circuit path creation and verification
- Coordinate and oversee power installations and upgrades
- Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Communications, Building Monitoring and Control)
- Tracking and trending operational characteristics and navigating a CMMS system
- Provide feedback to management on standards and processes and work with contractors/consultants for system expansions, corrections and upgrades
- Track and complete preventive and predictive maintenance schedules and manage systems to avoid unplanned, customer-impacting outages
- Provide day-to-day customer service and support and manage trouble tickets and remote hands
- Maintain and complete regular facility and security tours documenting and responding to found issues
- Assist with database management of maintenance discrepancies and resolve site issues based on priorities
- Perform and complete work orders and customer service tickets in a timely manner
- Serve in a technical writing capacity to derive procedures for preventative or corrective maintenance activities
- Follow direction from data center management regarding data floor and back of house mechanical loading capacity
- Assist in asset and consumable inventory management and ensure proper tracking and labeling of equipment
- Incident escalation, response, and follow-up report writing
- Manage building service requests through resolution
- Provide applied mechanical and integrated control expertise for the entire data center
Requirements
- Ability to interact with CoreSite personnel, vendors, partners, contractors and clients
- Firm and proven understanding of the electrical and mechanical systems used in a data center environment
- Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices
- Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
- Proficient knowledge in industrial safety best practices (lockout/tag out, arc flash protection, OSHA and state regulations)
- Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
- Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems (chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment systems, VFD’s and pumps, HVAC equipment, CRAC/CRAH’s, humidification systems, BMS and PLC Controls, emergency standby diesel generator systems, fuel/oil systems, 480/277 and 208/120 electrical generation and distribution, static UPS systems, double interlock pre-action systems, communications cabling, cabling infrastructure, network infrastructure and hardware)
- Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling
- Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling
- Proven leadership skills
- Excellent communication skills, both written and oral
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Project)
- Ability to communicate effectively with customers and internal staff
- Ability to coordinate, supervise and communicate with contractors
- Ability to learn quickly and address issues during and after normal working hours
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems and multi-task multiple projects
- Ability to operate hand and machine tools and electrical tools such as a multi-meter or infrared camera
- High School Diploma or greater
- 2-5 years of experience in the data center industry
- Must be able to pass an extensive background check, including criminal history, personal references, employment and education verification, Department of Motor Vehicle and credit check
- Must be comfortable working in a high stress, fast paced environment with shifting priorities
- Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
- Ability to lift up to 50 pounds
- Ability to stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl for 1/3 – 2/3 of the time
- Ability to see at close and distance ranges and the ability to see color
- Ability to smell, talk and hear
- Ability to use hands to type, handle and feel
- Applicants must be currently authorized to work in the United States on a full-time basis
- The employer will not sponsor applicants for work visas
- All offers contingent on successful completion of background check and, where permitted by law, a 4-panel drug test