CoreSite

Customer Success Project Manager

CoreSite

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Responsible for the overall planning, implementation/management and close-out of customer move-in, expansion and migration projects
  • Coordinate with other Project Managers to complete multi-market deployments
  • Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
  • Serve as project manager for customer interaction in Market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
  • Verify accuracy of customer implementations against a Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
  • Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
  • Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
  • Collaborate with internal business units to evaluate, identify, and resolve risk to projects
  • Proactively identify areas for process improvement across all areas if the organization to ensure project excellence; collaborate with business units to implement such improvements
  • First line of contact for pre/post sales implementation in geographic market
  • Participate on weekly Market calls
  • Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
  • Proactively identify project improvement opportunities
  • Respond to email and phone inquiries
  • Perform other duties and special projects as assigned
  • Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Requirements

  • Ability to thrive in a hybrid work environment that includes at least four onsite days per week, with the flexibility to work nights, weekends, and variable schedules as needed
  • Flexibility to travel up to 25%, with potential for increased in-office presence as business needs evolve
  • Extreme attention to detail is mandatory
  • Strong understanding of electrical and mechanical systems in use in a data center environment and IT Infrastructure
  • Passionate drive to deliver world-class customer service
  • Strong interpersonal skills are required
  • Superior project management skills
  • Ability to work well under pressure and meet deadlines
  • Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables
  • Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions
  • Excels in a team-oriented work environment
  • Excellent interpersonal, verbal and written communication skills
  • Advanced computer skills (primarily Excel and Microsoft Project)
  • Flexibility and creativity to meet customer needs
  • Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbusiness process analysiselectrical systemsmechanical systemsIT infrastructurecustomer serviceprocess improvementorder processingvendor managementproject scope development
Soft Skills
attention to detailinterpersonal skillsability to work under pressureinnovative thinkingflexibilityindependent judgmentteam-orientedverbal communicationwritten communicationenergetic work approach