Account Manager

CorePlan

Account Manager overseeing post-implementation success for clients at SaaS startup CorePlan. Collaborating with cross-functional teams to improve customer experience and monitor account health.

Posted 7/10/2026full-timePerth • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Plan and coordinate post‑implementation tasks across the CS lifecycle.
Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
Proactively monitor account health, document key interactions and any actions taken to improve it.
Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
Continue to develop our post‑implementation playbooks, best practices and support processes.
When required, assist our support channels by leading conversations to escalate or resolve customer queries.
As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

Requirements

What you’ll need

Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Experience working with complex software products.
Strong project management skills and comfort juggling multiple customers.
Excellent communication and stakeholder management skills.
A problem‑solving mindset and curiosity about how customers work.
Confidence using CRM and project management tools.
Mining industry experience would be a plus

Benefits

Comp & perks

Prime Perth CBD location in a modern office environment with wellness centre
Hybrid work environment - minimum 3 days in office, 2 at home
Vibrant office culture - monthly birthday celebrations, team events, weekly onsite Pilates, yoga and fitness classes
Access to EAP mental health & wellbeing services, including financial and nutritional counselling
Parental leave top-up pay for first 12 weeks of leave

ATS Keywords

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Hard Skills & Tools

Project ManagementCustomer SuccessSoftware Product ExperiencePost-Implementation PlanningAccount Health Monitoring

Soft Skills

Excellent CommunicationStakeholder EngagementCuriosity