Engineer

• Deliver expert support and configuration across Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Entra ID.
• Develop automation scripts using PowerShell and MS Graph to drive service efficiencies.
• Manage incidents, service requests, and changes using ConnectWise Manage and ServiceNow.
• Monitor and improve Microsoft 365 security posture using Defender XDR, Sentinel, Purview, and Secure Score.
• Manage and troubleshoot mail flow, connectors, and messaging hygiene settings within Microsoft 365; assist with Mimecast administration where needed.
• Provide training sessions and handover workshops to internal Service Desk and 2nd Line teams.
• Create and maintain knowledge base articles and operational documentation.
• Collaborate with internal teams and stakeholders to support continuous service improvement and innovation.
• Ensure IT Service Management (ITSM) principles are followed, contributing to process improvement initiatives.

M365 Engineer

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Dataverse Engineer

Windows Engineer